A Global Fintech company is looking for a global tech support 1st tier engineer.
A temporary position with a high probability of being permanent
Provide first line support and technical expertise to troubleshoot, diagnose and resolve customer issues while maximizing customer satisfaction.
Respond to, resolve and document all incoming cases reported by End-users via telephone, ticketing system and other support channels as required.
Provide global internal support for the entire organization (Locally and Remotely).
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VoIP etc.
Manage users and permissions in Active Directory, Google Apps, VPN, internal systems - files servers, Anti-Virus, Terminal Services etc.
Identify and escalate priority issues per Client specifications.
Monitor customers for Incidents that require investigation, diagnosis and resolution. Ensure incidents are correctly classified and updated on a regular basis. Work to customer SLA to ensure service is restored quickly to the end user.
Be on the lookout for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved
and future recurring issues can be avoided.
The company is based in Ramat Gan.