· Act as a trusted advisor to the unit's leadership team and other functions. Provides essential business operational support, adding value to leadership discussions, operational discussions, etc.
· Facilitates definition of strategy, objectives, detailed plans and KPIs and coordinating with different functions in the unit. Track and report customer facing KPIs for the entire business (requirements, development, testing, production)
· Leads the execution of various special projects/ task forces/ business improvement initiatives as requested by senior management. Represents the unit in organization-wide operations, projects and change management initiatives.
· Liaisons with different functions to ensure that there are uniform and streamlined processes in the unit. Supports leaders in identifying process improvements, introducing new/ best practices and driving operational activities to address efficiency and productivity issues. Drives and maintains cross-unit knowledge management and best use/ re-use of methodologies and tools.