רשימת משרות פנויות

Responsibilities:
· Hiring, training, coaching, and leading call center representatives as they provide support for customers.
· Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
· Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
· Assisting other management team members in identifying trends and establishing call center goals.
· Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
· Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
· Authorizing replacements or refunds.
· Taking on other tasks or projects to support employees, other managers, and call center operations.

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