רשימת משרות פנויות

Job Functions:
Providing customer the technical first and second lines support for the solution, analyzing user problems and raising and tracking software issues with 3rd level support and development teams.
Interact with R&D / back-office teams to resolve problems, receive corrections and implement fixes.
Keeping track of upgrades and changes to vendor software.
Logging and tracking of Service Requests (SR’s).
Own the SR lifecycle to conclusion.
Be part of a deployment team delivering a comprehensive solution to a customer.
Integrate the various parts of a complex system into a functional working solution.
Develop ad-hoc solutions to problems discovered through the project life cycle.
Act as focal point for all project technical aspects.
Maintain knowledge of vendor solutions and solutions for extraction of PM data for various solutions.
Maintain system documentation.

Development of interfaces and knowledge based rules for production systems for international customers. The work is performed in teams and individually using advanced development platforms. TEOCO’s Customers are telecommunication companies around the world and the interface work is for communication gear of the leading producers of telecommunication equipment. Integration work includes interaction with customers and their systems.

Job Responsibilities

· Development of software adaptors / drivers per customers’ requirements and Telecom designs
· Install, configure and train the project teams with the customized solution package
· Support the testing teams internally and onsite
· Support and guide the customer remotely and onsite
· Technically support Pre-sale and demo activities

· Degree in Industrial Engineering / Management Information Systems / Electrical Engineering or equivalent.
· Coding capabilities in C, C++, Java or equivalent.
· Experience with Unix and SQL - an advantage
· Experience with Delivery groups and/or Telecom knowledge - an advantage
· Very High level English- both in written and verbal abilities
· Presentation / training skills
· Ability to travel abroad frequently

Position is in Rosh Haayin.

Project management for the support . Delivering every project on time within budget and scope.
Typical responsibilities of a project manager: Planning, Executing, and Closing Projects — defining the project, building its comprehensive work plan, and managing to the budget.
Project managers should have a background in business skills, management, budgeting and analysis.
Responsibilities:
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ability to define workflow and embed them
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Perform risk management to minimize project risks
- Create and maintain comprehensive project documentation

Educational background, preferably in the fields of computer science or engineering for technical project managers
- Proven working experience as a project administrator in the Online industry
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Experience in tasks systems: JIRA, Trello etc .
- Excellent English