דרושים PROFTIT

דרושים בPROFTIT

קצת על PROFTIT

PROFTIT is a fast-growing B2B software provider company enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market.

Our product is a multi-dimensional, cloud based system that provides a complete business automation solution for Financial Institutions.

Our website:

www.proftit.com

 

Join us:

מספר עובדים

50 - 100

שנת הקמה

2013

מיקום

דרך בן גוריון 2

סנן לפי

היקף משרה

   
   
   
   
   

אזור בארץ

   
   
   
   
   
   
   

סוג משרה

     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

לוח משרות דרושים, נמצאו 3 משרות עבודה בחברת PROFTIT

ריכזנו עבורך הצעות עבודה בPROFTIT

המשרות באתר מיועדות לנשים וגברים כאחד
תיאור תפקיד:
PROFTIT, an international company that provides unique management software for the Finance industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible, and affordable CRM solution in the market.
We’re located in Ramat Gan (BSR Tower)
Job Description:
Our Customer Success Manager will be leading our B2B customers, provide effective guidance and will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing customer life cycle.
Responsibilities:
    Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
    Delivering and communicating ROI for our clients, throughout the customer lifecycle
    Being the trusted partner for the customer on use-case and product functionality
    Understand customer outcomes by communicating with customers, analyze customer health metrics
    Represent the voice of the customer to provide input into every core product, marketing and sales process
    Collaborate closely with team members support renewals and expansion opportunities
    Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
    Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
דרישות:
1+ years customer success or account management experience in a SaaS or software company.
Proven track record of working in a customer facing role
Excellent problem-solving and communication skills
Ability to provide step-by-step training & assistance, both written and verbal
Knowledge of customer service principles and practices
Multi-tasking capabilities
Strong analytical skills, with the ability to translate data into insights
Experience with Excel
High proficiency in English

היקף משרה: משרה מלאה
קוד משרה: JB-00626
אזור: מרכז, שרון
קרא עוד
תיאור תפקיד:
PROFTIT, an international company that provides a unique management software for finance industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market.
We’re located in BSR Tower.
Job Description:
We are looking for a Technical Support Representative to provide enterprise-level assistance to our customers.
As part of this role, the agent will Diagnose and troubleshoot software issues in order to help our customers with the company platforms interface. Additionally, Responsible for ongoing communication with customers, internal company departments, and 3rd party providers in order to reach resolution and ensure customer satisfaction.
Working Days- Mondays to Fridays. 9 hours rotating shift, 5 days a week, commitment to 3 evening shifts a week

Responsibilities:
· Handle customer technical inquiries through chat, phone and email channels
· Set up and configure company products as well as external components
· Escalate issues through cross-organizational teams
· Track and Manage customers ongoing issues via ticketing system and task management platforms (Zendesk, Jira)
· Follow up with clients to full resolution
· Perform training sessions to clients on the company products





דרישות:
Requirements:
· Proven work experience as a Technical Support Agent, IT Help Desk – Advantage
· Familiarity with Web API principles - Advantage
· Hands-on experience with computer environment
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· Knowledge of customer service principles and practices
· Highly proficient in spoken and written English – MUST
· Self learning and “out of the box” thinking capabilities
היקף משרה: משרה מלאה
קוד משרה: JB-00625
אזור: מרכז
קרא עוד
תיאור תפקיד:
Responsibilities:

· Build and manage a group of QA engineers
· Build and enhance QA infrastructure and automation tools
· Work closely with Engineering, Product Management and Support teams to ensure alignment of objectives, test coverage and timelines

דרישות:
Requirements:

· At least 2 years experience as a QA Team leader
· At least 5 years experience as a QA
· Deep knowledge in QA methodologies and automation
· Experience with testing REST API
· Experience with SDK / API documents
· Experience with Python 3.X and Pytest, Selenium frameworks
· Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner
· Strong understanding of different software development life cycles and contemporary software QA processes and automated tools
· Manage process and methodologies designed to support accurate, efficient and repeatable software and application deployments

היקף משרה: משרה מלאה
קוד משרה: JB-00618
אזור: מרכז
קרא עוד