תיאור תפקיד:
Highcon is looking for a Service Operations Coordinator to support the Global service team, providing end-to-end operational support and processes control. Responsibilities: Serve as Focal point for the Company customers and the Global service team for service-related activities and escalations.
Responsibility for Order fulfillment including follow up and cross-company coordination:
Customer-facing Service Operation from Quotation to Order fulfillment up to shipment Global Service support from Parts requested under Service case up to shipment and case reporting. 3.Support Service Activities Orders: Periodic Maintenance / FCO from plan to delivery. Backlog management: Follow-up on customer and Service Engineer schedules and work internally to coordinate deliveries accordingly.
Responsibility for Service Contracts renewals / Service contract Orders from quote to fulfillment and follow up for invoicing.
Support the Customer On-Boarding process and Customer Success-related activities.
Services Data management in ERP (Priority) as well as in CRM (Salesforce) Monitor High-level process, make sure process is followed by the Service team according to guidelines. Support process on other IT Tools supporting the Global Service and customers.
Work with Planning on Spare Parts list update, Follow-up on maintaining stock level of service parts in the regional hubs.
דרישות:
Degree in Economics, Industrial Engineering, similar- must
2-3 years’ experience in Service Operations / Sales Operations in a global multi-disciplinary company
Experience in ERP- a must (ERP Priority – an advantage)
High customer Service orientation
High analytical skills and appreciation of data integrity
Ability to produce results under pressure in dynamic environment while maintaining quality support.
Strong written and verbal communication skills in English - must
Excellent social skills
Ability to work in flexible time zones at times (America, Asia)
היקף משרה:
משרה מלאה
קוד משרה:
JB-00004
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תיאור תפקיד:
Highcon Systems Ltd. is seeking a creative and highly motivated Electronics Engineer Team Leader, for the R&D H&W team to design electronic systems for a digital cutting and creasing machine. It's a small team and the position requires hands-on design.
• Multi-axis motion control architecture design
• Imaging systems definition and selection
• Work closely with system engineers, mechanical engineers and s/w engineers to define specification and solution
• Hands-on integration and testing of electro-mechanical devices and equipment.
• Perform testing, fault finding, cost reduction, and other design activities.
• Electromagnetic compatibility and standards implementations in design.
• Board-level design.
דרישות:
• At least 5 years of experience with electronics design for control systems
• Experience as a team leader
• Knowledge of multidisciplinary control system design, PLC interfaces, and parameter tuning.
• Knowledge of design CAD tool (AutoCAD)
• Experience with motors selection
• Experience with sensors selection and integrations
• Deep knowledge of analog and digital circuit design
• Knowledge of imaging systems - advantage
• Hands-on experience with machine power cabinet assembly and design, safety, and cabling
• B.Sc Electrical Engineering from a well-known university
היקף משרה:
משרה מלאה
קוד משרה:
JB-00002
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