דרושים בבאר שבע- משרות פנויות: מנהל / מומחה תשתיות

We are looking for an experienced Network Operations Manager to lead its 24/7 NOC and support team. The manger is expected to apply both managerial and technical skills to deliver an excellent service to customers.

Among other duties, the manager will define goals, metrics, processes to deliver best-in-class services, and work closely with the DevOps and RnD teams.

• Manage and train a team of 8 engineers in a 24/7 Network Operations Center and support
• Design, implement and recommend Network Operations Center (NOC)/Support policy, procedures and processes
• Drive service improvements through continuous process, people and tools development
• Take key role in incident management and retrospectives
• Handle network and customer escalations and drive problem resolution
• Excellent influencing, interpersonal and communications skills (both written and verbal)
• Strong collaboration skills, act as a point of contact for stakeholders, and operational business partners
• Maintain updated documentation and upkeep of knowledge base
• Produce regular reports for tracking network performance, availability and support metrics
• High English proficiency.