דרושים בתחום Pre / Post sale

Be the front-line voice of the company through professionalism and positive demeanor
● Demonstrates high member satisfaction levels and results; actively work to improve user experience
● Builds strong rapport by utilizing relating skills, asking clarifying questions, assisting customer needs
● Able to think quickly and move quickly through multiple systems to solve customers questions
● Demonstrates a high skill level of relationship building by using needs-based selling techniques and sharp communication skills
● Resolves any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
● Speaks positively of the company and members at all times
● Demonstration of excellent written and verbal skills; proven track record of customer interaction
● Builds rapport and confidence with the users by facilitating discussions regarding identity cyber threats concerns and offering appropriate solutions with our service
● Displays active listening skills to assist users needs
● Asks clarifying questions to support proper solutions and uncover additional needs
● Displays thorough knowledge of Company's solutions to resolve issues without escalating to higher levels of management
● Able to provide daily feedback and readouts
**Please provide your CV as Word Doc

Academic Degree and 2 years related experience, customer service, in a call center environment/ automotive customer.
● Strong communication, Critical Thinking, Time Management, Multi-Tasking over multiple systems, and Call Management skills
● Understands & is comfortable with Sales and other Call Center Key Performance Indicators (KPIs) -preferred
● Prepared for and reacts positively to consistent change -preferred
● Able to multitask and prioritize effectively within guidelines -preferred
● Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security.
● Ability to follow and abide by all information and security policies and practices.
● French speaking is a plus