דרושים בתחום Pre / Post sale

An innovative Start-up is looking for a talented Technical Customer Success. Working days: Monday-Friday
If you’re a natural troubleshooter with great communication skills who thrives in a fast paced environment – then this is a great opportunity for you!
Responsibilities:
• Respond to customer support inquiries as quickly and accurately as possible via
written conversations and emails
• Participate in voice & video conference calls
• Take technical escalations and coordinate solutions with other team members
• Be proactive and help improve our data operations
• Advocate customers’ needs
• Contribute to our knowledge base
• Work cross-functionally with other teams (Sales, DevOps, QA, Marketing)

• At least 1 year in Customer Success or Technical / Product Support.
• Excellent native spoken and written English.
• Good communicator.
• Analysis and problem-solving skills. A natural troubleshooter
• Tech Savvy with a grasp of Big Data, Data Mining & Analytics.
Advantage:
• Additional Languages
• Familiarity with SaaS / RESTful APIs
• Programming background
• Sales background