דרושים בתחום טכנאי תקשורת ורשתות

BMC is looking for a technical support analyst who is customer focused and technically skilled.
The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope.
This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues.

Primary Responsibilities:

• Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.
• Recreate and simulate customer scenarios.
• Manage product problems through support analysis sessions.
• Work directly with R&D to resolve complex support problems
• Provide Introductory Training to customers when upon call.
• Review and approve cases according to the escalation procedure.
• Prepare for and supports new products within the technical area.
• Include product documentation review and revisions.
• Work on customer support related projects as assigned.
• Test resolutions provided by development and package for release to customers.

Qualifications:

• Experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
• Experience in debugging with software development tools.
• Applications administration and troubleshooting.
• Must be a highly motivated, independent and flexible person with the strong team directed abilities and a collaborative Whatever it takes attitude.
• Ability to duplicate a customer's specific software error to define the cause.
• Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.

NCR is the world’s enterprise technology leader software provider for retail, hospitality multi-vendor ATM software.We create software, hardware and services that run the enterprise from back office to the front end and everything in between for our clients. NCR has over 36,000 employees in 160 countries. Israel site based in Raanana is the Retail leading Innovation and Development center and has over 800 employees.
In this position you will:

Set up hardware, install and configure software and drivers.
Manage and maintain virtual and physical environments. 
Maintain technological equipment or peripheral devices.
Perform regular upgrades to ensure systems remain updated.
Troubleshoot system failures and provide solutions to restore functionality.
Recover and backup databases.
Initiates purchases of equipment.
Be the focal point for the Test Lab, supporting equipment configuration approval for new custom test equipment requirements.
Setup QA environments before acceptance test – software upgrade \ DB \ Registry \ hardware.