דרושים למשרת Technical Support Engineer (Tier 3)

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לוח משרות דרושים, משרת Technical Support Engineer (Tier 3)

המשרות באתר מיועדות לנשים וגברים כאחד
תיאור תפקיד:

About The Role :
Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
Manage and solve assigned cases by providing the best support solution given the client's needs.
Investigate the root cause of issues by isolating the problem and searching application logs.
Reference technical documentation and aid in building internal knowledge base content where gaps may be present.
Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
Develop regular reports to understand the health and quality of our platform.




דרישות:
Requirements :
2+ years of experience in technical support; B2B and SaaS product is preferable
Native English - must
Experience with inspecting and diagnosing web applications, mobile applications.
Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
Excellent interpersonal skills and multitasking abilities
Positive attitude, empathy, and high energy
Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus
היקף משרה: משרה מלאה
קוד משרה: JB-3867
אזור: מרכז, שרון, צפון
קרא עוד

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