תיאור תפקיד:
Location: Holon (Hybrid)
For more information: www.sapiens.com.
Main responsibilities:
Responsible for customer relationship and satisfaction, “upsell” and “cross-sell” to existing Sapiens customers for Sapiens Digital and Ecosystem capabilities.
The role:
- Will ensure that customers are fully aware of the entirety of the Sapiens Digital Platform capabilities (short-term and long-term) and peripheral solutions and capabilities;
- Will involve identification of new opportunities within existing customers, creation of winning proposals, managing the estimating process, and driving thought-leadership into the customer accounts.
- Customer retention is also key to the role, ensuring all customers are retained and renewed.
- Strategic account plans should be produced detailing their strategy, business, people and alignment to Sapiens people and propositions.
- Ensuring our customers benefit from the use of the current (latest) versions of Sapiens software through incremental upgrades is a key part of the role. Articulating the benefits of the new features and selling the services to provide the upgrade.
- Accurate forecasting and tracking of new sales opportunities including coordinating the internal stakeholders to support the upsell/cross sell.
- Monitor ongoing customer expectations and Sapiens deliverables, communicate and mitigate plans accordingly.
דרישות:
Key Skills & Requirements:
Essential:
- Understanding of the digital customer engagement layer needs and tools in Israel (Portals, Customer journeys, Bots, Chats, etc).
- Previous experience of sales and implementation of digital software solutions for customer digital transformations.
- Good presentation skills.
- Self-starter, highly motivated and driven to succeed.
- Can do attitude and ability to work in a matrix environment.
- Effective written and verbal communications skills in Hebrew and English.
- Ability to engage effectively at CxO level.
- Ability to communicate and discuss basic technical terms.
Desirable:
- Self-directed, motivated team player.
- Account management experience.
- Proven track record of growing sustainable revenues within client base.
- Understands a consultative selling approach, able to work with colleagues to be able to craft solutions that will provide business benefits.
- Knowledge of SaaS/PaaS solutions.
- Experience of Cloud based solutions.
Qualification Requirements:
- Preferably educated to degree level.
- 4-years or more experience directly involved in software account management / sales to financial / insurance sector.
Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V
היקף משרה:
משרה מלאה
קוד משרה:
47443
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