דרושים בתחום שירות לקוחות

https://rezume.co.il

We are looking for Customer Success to join our growing online marketing company. There are a few things we take really seriously here at Dyisy: providing the best possible service to our customers. Our customers need to get the best treatment and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
The Role
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success
Serve as the main point of contact and liaison between clients and the rest of the Dyisy team
Lead online, consultations, and one-on-one demos to educate customers
Empower customers to connect their goals and challenges with the solution in Dyisy
Stay in touch with clients to ensure that they're realizing the full potential of Dyisy

REQUIREMENTS
0-2 years professional experience
BA Degree in business/ economics/ industrial engineering or any relevant field
Native English speaker or English mother tongue – must
Excellent interpersonal skills and multitasking abilities
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
Good analytics skills

As a Hebrew Customer Service Representative, you will be a frontline agent and the primary point of contact for our customers as together we revolutionise the global payment industry.

What will this role involve?
*Answer phone calls & emails from customers and work to resolve their queries in real time.
*Proactively recommend and educate the customer about features and benefits of PayPal products.
*Deliver on metrics and targets for example phone handled time and customer experience.
*Provide consistent feedback regarding overall customer satisfaction, tools and processes.