המשרות באתר מיועדות לנשים וגברים כאחד
איש קשר: משאבי אנוש
Supervising a team of representatives to ensure world-class technical support to international clients through online chat, email and telephone.
Assisting chat representatives to follow proper processes, as well as answering technical and soft skill questions
Managing external and internal communication during priority incidents
Diagnosis and resolution of routine customer inquiries.
Assisting clients with product implementation
Escalation and follow up on unresolved issues.
Management of customer interaction with utmost professionalism.
Experience as a Tier 1/2 Technical Support Representative
Ability to work in shifts and on weekends
Excellent English language written and spoken communication skills
Technical troubleshooting ability
Knowledge of Windows 7/8/10 [MAC - advantage]
Experience in supporting web-hosted services - advantage
Experience supervising and supporting a team - advantage
Familiarity with writing and reading SQL queries - advantage
סוג משרה:משרה מלאה