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Kenes Group is looking for a Hotel Operations Specialist who will be responsible for providing professional services in the area of Hotel Reservations for Groups and FITs.

Responsibilities:

-Provide excellent customer support to all Kenes Group clients
-Conduct all hotels reservations along with payments, billing, invoicing, amendments, cancellations, etc.
-Update the Kenes Group allotment systems with the necessary data
-Communicate efficiently on a daily basis with all external suppliers, negotiate rates and deadlines
-Work closely with all Kenes Group departments and project teams, outside suppliers, including hotels, local agents, wholesalers, pharmaceutical companies and travel agencies around the world
-Meet and exceed the hotels’ operations targets
-The position requires occasional travel abroad, including representing Kenes Group on-site at congresses (4-5 times a year)
-Availability and willingness to work outside standard office hours, on weekends and holidays during congresses

-Excellent communication skills
-Ability to work in a fast-paced environment, where multitasking is required together with work under pressure for long periods, prioritising and meeting tight deadlines
-Highly service oriented
-An excellent team player
-Exceptionally detail-oriented and organised
-Ability to work independently, highly reliable, reporting to management if/when problems arise

Education & Experience:
-Bachelor’s degree – an advantage
-Minimum of two years of experience in hotels, tourism, travel, or the events industry
-Knowledge of rates and other established concepts in the hotel industry – an advantage
-Extensive experience in a global work environment
-Fluent English, verbal and written communication (mother-tongue level), other European languages – an advantage
-Computer skills – full comprehension of Microsoft Office, ERP systems, interfaces between different systems

Job Description
- Provide top-notch support and service to customers 
- Provide expert solutions and troubleshoot support problems
- Provide effective and timely resolution of all customers related inquiries
· Actively support the customer’s business development
· Manage day-to-day operational aspects of the project