דרושים בתחום תמיכה טכנית

A global high-tech company in the pharmaceutical field, located in Netanya, is looking for an DSS Analyst.
As a DSS Analyst you'll provide technical support in order to maintain the organization’s computer systems both hardware and software, and to ensure optimal performance and high level productivity by the end users. You'll also provide IT infrastructure support for the enterprise systems and local systems including cooperation with global IT teams and local business stakeholders and users.
**CV written in English is a mandatory requirement**

**CV written in English is a mandatory requirement**
At least 3 years’ experience in IT support - Must. (Intl. corporate- big advantage).
In depth knowledge of Windows 10, Microsoft Office 365, Cisco WebEx, Mac OS, SharePoint.
English speaking and writing- Must.
Excellent customer service skills.

Position Description:

Provide expert level technical support for our products

Analyze, diagnose, and debug complex customer issues
Create and implement patches, fixes, and diagnostic tools
Take ownership of escalations and drive towards resolution

Act as a technical focal point in cooperative relationships with other internal groups

Coordinate with other engineers from various product components to deliver success
Acquire both broad and in-depth product knowledge
Create and improve documentation to train support engineers to resolve support cases
Demonstrate strong interpersonal and communication skills
Push for solutions and interact with people from various other teams

Desired Skills & Experience:

At least 3 years of hands-on (full stack) experience with strong Backend experience, working with multi-threaded environment and on large scale using C#, .NET.
Developing using Microsoft SQL, T-SQL
Strong troubleshooting skills
Great interpersonal skills.
Customer support experience
Working under pressure
Fast technology adaptation
Independently driven, proactive, accountable, reliable, team player

Additional Skills:

The following additional skills are nice to have:

Experience in Angular, NodeJS, TypeScript
Develop reporting infrastructure and reports using Microsoft Reporting Services
Experience with windows internals (Win API)
Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
Solid understanding of data structures, design patterns, and algorithms
Experience with large-scale software projects