Hot Job at HOT – Customer Service Representative

hot, israel’s leading communications company, is currently seeking customer service representatives with motivation, consistency and good interpersonal skills. hot is the only company in the country that provides its customers a complete home communications package including multichannel television, high-speed internet access services via cable and domestic phone service. the company invites you to join a dynamic, interesting and vibrant work environment. dalit cohen, manager of the company’s recruitment department, told us about the job opening and about a lively and tight-knit company.

what is the job of customer service representative at hot all about?
service representatives at hot provide the company’s customers phone services in a broad range of areas: calling, internet and cable television. the service is provided to both private and commercial customers.
representatives must provide immediate solutions in a helpful, dependable and courteous manner.
we rely on our representatives and know the training they receive provides them the right tools needed to serve the customer. also, the representatives are located in a supportive environment and can direct any question to their managers and seek their assistance.

hot employees at the company offices

what is the work environment like and how is the work conducted?
hot service centers are located around the country – in nesher, haifa, yakum, rishon letzion and be’er sheva. the representatives employed there are privy to a challenging and animated work environment along with staff get-togethers, outings, parties and a unique social sphere. the work is done as a team and the atmosphere is close-knit, in a well-bonded environment with people who are fun to work with.

what kind of challenge does the job offer?
hot service representatives work to provide the company’s customers quick and efficient solutions, leave the customer satisfied and send a smile across the phone line.

what kind of people are you seeking for the job?
we’re looking for people who provide service with their heart and soul, who love working with people, who are ambitious and want to start their career working at a large, successful company.

do you require an academic background or experience?
we’re looking for people who see service as a way of life and we believe service-oriented, courteous people with good interpersonal skills don’t necessarily come with a degree or experience. we provide suitable candidates with the training needed for the job along with all of the information and support needed to carry out the tasks.

are there opportunities for promotion to sales representative?
hot stands behind promoting homegrown people. every job at the company is open to an internal tender and employees are free to apply. last year alone over 170 employees were promoted to various positions within the organization. hot offers its customer service representatives professional and managerial advancement tracks, which provide them with the tools to turn into tomorrow’s managers regardless of their seniority at the company. we also offer attractive bonuses at the end of one year on the job.

what kind of screening process do candidates for the job go through?
candidates interested in working in customer service are invited to open-house days at the company. open-house days are experiential and down to earth. they allow candidates to get to know the company, tour the phone centers, talk with managers and take part in various group activities. the aim of the open-house days is to allow the candidates to get to know the company and vice versa. we believe that we’re not alone in choosing the candidate, but rather the candidate chooses us, too.

what is the composition of the staff?
hot is a very heterogeneous company in terms of human resources, fields of enterprise and employment opportunities. it’s a company that has a lot of good energy and a high flow of adrenaline. the service centers, which have a large numbers of workers, offer a variety of activities to develop the workers, and of course social activities.

why is it worthwhile to join the company?
hot is constantly growing, and even during the current recession hot employees can sense the company’s stability and extensive opportunities for personal and professional growth. we offer a diverse working environment for people interesting in becoming part of a veteran company with a leading label and a lot of activity and opportunities for advancement.

in conclusion, why should you work as a service representative at hot rather than another company?
we’re offering an nis 5,500 grant to steady employees that get hired as customer service representatives during the current time period. but that’s not all – representatives who join our ranks enjoy a broad range of benefits and challenges, such as attractive bonuses, staff outings, training tracks for the managerial reserve, participation in original productions and soap operas, evening get-togethers, company parties and more. our shifts are flexible, so even if you’re not available for a fulltime position you can still work for us! we’ve also expanded our employee transports, making it easy to commute.

to apply for the job of customer service representative, send your resume to: [email protected]


for the hebrew article