תיאור תפקיד:
Responsibilities:
-Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Responsibility for customer program renewals, expansions, and cross-sell.
-Act as the primary point of contact and advocate for customer needs.
- Manage existing accounts and new projects, ensuring customer ---- -satisfaction and successful delivery by monitoring key performance indicators (KPIs)
-Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
- Manage multiple stakeholders, including government customers
Use project planning tools and CRM software to monitor and track project progress.
- Handle all operational aspects of accounts, including billing, logistics, and partners’ coordination.
-Collaborate with internal teams to ensure smooth project execution and customer support.
-Oversee technical support activities and provide knowledge/ training as required.
-Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
-Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.
דרישות:
-Minimum of 5 years of experience in customer-facing roles such as project management or program management in the tech industry.
- Bachelor’s degree in a relevant field (e.g., Industrial Engineering, Business Administration).
-Experience working with European government customers.
-Fluent in German, with strong verbal communication skills, is a must.
-Experience in managing international projects.
-Experience working for B2B tech companies.
-Proficiency in project planning tools and CRM software.
-Experience in developing and delivering customer training programs.
Customer-centric mindset with a deep understanding of customer needs and the ability to advocate for them within the organization.
-Technical knowledge in hardware deployment and configuration management.
- Excellent proficiency in English (reading, writing, and speaking).
Willingness to travel internationally as needed (~25%).
-An international background (e.g., lived abroad or foreign national) is a strong advantage
היקף משרה:
משרה מלאה
קוד משרה:
531015
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
דרום - אשדוד, קרית גת, באר שבע, דימונה, אשקלון, קרית מלאכי, ערד וים המלח
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
אילת - אילת והערבה
חו"ל - חו"ל
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