תיאור תפקיד:
Customer Success Manager (First Hire) 3–4 years in Customer Success, Customer Success Engineering, Technical Account Management, or a similar post-sale role at a B2B SaaS company
Experience at a cybersecurity company
Strong technical understanding, can lead a technical customer conversation independently and knows when to bring technical depth into the discussion
Proven track record managing enterprise accounts with measurable business impact
Startup or early-stage experience, can build a function from scratch and lead it
Proactive, with a strong ownership mentality and a builder's mindset, you create process where none exists
Genuinely listens to customers to understand their real pain, and builds relationships for the long haul
Able to manage multiple customers and projects simultaneously in a fast-paced, high-ambiguity environment
Excellent communication, presentation, and relationship building skills
Familiarity with security tooling (vulnerability scanners, EDR, SIEM, exposure/vuln management platforms)
Willingness to travel
דרישות:
AI Solutions Engineer/ FDE 5–8 years in solution engineering, implementation consulting, or technical customer success in B2B SaaS or enterprise software - must
Project Management E2E working with customers/ full responsibility E2E on implementation of products
Hands-on ERP experience - SAP, Dynamics 365, NetSuite, or equivalent. - adventage
experience in software engineering, ideally backend, full-stack, or AI-related work (writing and understanding code in JS- is a must)
Experience working with AI or LLM-based products- adventage
Proven experience in a customer-facing technical role such as Delivery, Solutions Engineering, Support Engineering, or Technical Product/Program Management
Strong ability to own projects end-to-end, including timelines, execution, and stakeholder management
Experience working with customers on complex requirements and custom solutions
Strong technical depth and the ability to stay hands-on when needed
Strong communication skills and the ability to simplify complex technical concepts
Startup mindset: proactive, independent, and comfortable with ambiguity
Excitement about helping companies adopt AI in a way that meaningfully transforms how they work
היקף משרה:
משרה מלאה
קוד משרה:
JB-00628
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
דרום - אשדוד, קרית גת, באר שבע, דימונה, אשקלון, קרית מלאכי, ערד וים המלח
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
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