תיאור תפקיד:
Customer Success Manager (First Hire) 3–4 years in Customer Success, Customer Success Engineering, Technical Account Management, or a similar post-sale role at a B2B SaaS company
Experience at a cybersecurity company
Strong technical understanding, can lead a technical customer conversation independently and knows when to bring technical depth into the discussion
Proven track record managing enterprise accounts with measurable business impact
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Srategic Account Manager 4+ years in an Account Management role with a commercial quota (expansion/upsell), not just retention
Proven track record managing mid-market/enterprise accounts at $25K–$100K ARR and more - you understand how buying committees work at this size
Background in enterprise SaaS exposure
Comfortable operating in a pre-playbook environment
Hebrew native, high business-level English - you'll manage Israeli and global accounts
דרישות:
AI Solutions Engineer/ FDE 5–8 years in solution engineering, implementation consulting, or technical customer success in B2B SaaS or enterprise software - must
Project Management E2E working with customers/ full responsibility E2E on implementation of products
Hands-on ERP experience - SAP, Dynamics 365, NetSuite, or equivalent. - adventage
experience in software engineering, ideally backend, full-stack, or AI-related work (writing and understanding code in JS- is a must)
Experience working with AI or LLM-based products- adventage
Proven experience in a customer-facing technical role such as Delivery, Solutions Engineering, Support Engineering, or Technical Product/Program Management
Strong ability to own projects end-to-end, including timelines, execution, and stakeholder management
Experience working with customers on complex requirements and custom solutions
Strong technical depth and the ability to stay hands-on when needed
Strong communication skills and the ability to simplify complex technical concepts
Startup mindset: proactive, independent, and comfortable with ambiguity
Excitement about helping companies adopt AI in a way that meaningfully transforms how they work
היקף משרה:
משרה מלאה
קוד משרה:
JB-00628
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
דרום - אשדוד, קרית גת, באר שבע, דימונה, אשקלון, קרית מלאכי, ערד וים המלח
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
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