תיאור תפקיד:
Location: Haifa Reports to: GM Work Model: Hybrid – 4 days per week from the office Key Responsibilities: Overall management and leadership of the Service, Projects, and
Infrastructure/IT departments Full responsibility for customer experience, response times, SLA compliance, and
service quality Planning, managing, and leading cross-organizational projects (implementations,
upgrades, migrations, etc.) Ensuring stability, availability, security, and reliability of infrastructure and
systems Designing, improving, and implementing operational processes, procedures, &
KPIs
Resource management, task prioritization, & resolution of operational bottlenecks
Ongoing collaboration with the GM and management, including reporting, risk
identification, and operational recommendations
Close cooperation with Product, R&D, Sales, and Finance teams
דרישות:
Requirements: Proven experience managing Operations / Service / Projects in a technology or SaaS
organization Experience leading multidisciplinary teams
Strong understanding of operational processes, customer service, and IT infrastructure
Strong leadership, decision-making skills, and ability to work in a fast-paced environment
Process-oriented mindset with strong execution and organizational skills
Excellent interpersonal and communication skills
Availability to work from the company’s offices in the north, in line with the hybrid work
model Significant Advantages: Familiarity or experience in industry-specific enterprise software environments
Experience working with complex systems/core business systems
Experience in B2B environments or working with Enterprise customers
היקף משרה:
משרה מלאה
קוד משרה:
828357
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
חו"ל - חו"ל
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