דרושים במרכז- משרות פנויות: Help Desk

The T2 agent is Elementors first line of technical support and is expected to be able to understand, analyze, and provide technical assistance, and resolution, for, critical customer issues.
The Technical support T2 agent is responsible for the control, routing and escalation of incoming customer requests, via tickets, emails and live-chat, using pre-defined methodology, clear gating requirements, and a continuously evolving set of market-standard tools.
Elementor maintains an extensive global customer community, and all our customer support representatives are required to be fluent in English, and to be able to clearly express complex technical information, to a diverse audience.
This position is for candidates located in Israel only.

Required technical background in: WordPress, HTML and CSS, JavaScript, PHP, and other coding languages.
Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development.
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis.
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization.
Professional experience in Customer Support as a support agent, answering customer tickets, chats and emails.
Experience in web design/development, WordPress plugin development
Experience working in a B2C company.
Ability to analyze and resolve complex technical problems.
Ability to fluently communicate complex technical ideas in English, in writing.
Ability to break down and guide through a technical process.

Jerusalem IT company seeks a remote support/helpdesk technician to work from their office in Talpiyot.

• Native level Hebrew and English
• At least 3 yrs experience with remote support or helpdesk work
• Experience with support of internet lines (dsl/fiber/4G)
• Experience with support for Windows machines, MS Office and standard Windows tools
• Experience with support of Android and iOS based smartphones
• Experience with routers, switches and wireless APs
• Experience with basic management of domain users, security groups and permissions
• Willingness to learn and general technological aptitude and curiosity
• Any Microsoft or Cisco training programs, exams and certificates are an advantage
Full time position on site.

We're looking for a brilliant, hardworking, and super nice Help Desk specialist who loves the IT world and has high service awareness. This is an amazing opportunity to join an incredible team and experience success with us!

The Role:

Take primary responsibility for Hardware and Software installation and maintenance (Mac/Lenovo, Printers, TV, etc.)