דרושים ביהודה ושומרון- משרות פנויות: תמיכה טכנית

· Assist with reported deskside IT related queries, either through walk-ups, email and telephone.
· Investigating and evaluating reported end user problems, failures and errors escalated through the EMEA IT Service desk.
· Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow.
· Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA’s.
· Maintain relevant and up to date notes on all assigned tickets.
· Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues.
· Conduct daily printer and meeting room AV status checks, to ensure the uptime of equipment and to ensue minimal disruption to the business.

· Have at least 2 to 3 years of relevant Field/Deskside support experience.
· Possess exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning.
· Knowledge of deploying and supporting Windows 7 and 10 environments.
· Have an excellent content knowledge and mastery of Microsoft Office packages - Knowledge of ITIL, MCDST, MSA, Compita A+/Network+ is an added advantage
· Experience with troubleshooting software and hardware problems through debugging, testing and vendor assistance.
· Knowledge of supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices.
· Printer exposure required for general troubleshooting issues.
· Experience assisting with meeting room AV, and meeting room setups for small to large meetings and events.
· Basic understanding of Networking fundamentals.
· Exposure and understanding of using Active Directory.
· Comfortable working alone on individual tasks, as well as part of a team for larger projects.
· Maintain a flexible and customer orientated professional attitude
· Provide technical guidance and/or training to co-workers.
· Have a good command of the English language.