דרושים בתחום Help Desk

The T2 agent is Elementors first line of technical support and is expected to be able to understand, analyze, and provide technical assistance, and resolution, for, critical customer issues.
The Technical support T2 agent is responsible for the control, routing and escalation of incoming customer requests, via tickets, emails and live-chat, using pre-defined methodology, clear gating requirements, and a continuously evolving set of market-standard tools.
Elementor maintains an extensive global customer community, and all our customer support representatives are required to be fluent in English, and to be able to clearly express complex technical information, to a diverse audience.
This position is for candidates located in Israel only.

Required technical background in: WordPress, HTML and CSS, JavaScript, PHP, and other coding languages.
Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development.
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis.
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization.
Professional experience in Customer Support as a support agent, answering customer tickets, chats and emails.
Experience in web design/development, WordPress plugin development
Experience working in a B2C company.
Ability to analyze and resolve complex technical problems.
Ability to fluently communicate complex technical ideas in English, in writing.
Ability to break down and guide through a technical process.

We're looking for a brilliant, hardworking, and super nice Help Desk specialist who loves the IT world and has high service awareness. This is an amazing opportunity to join an incredible team and experience success with us!

The Role:

Take primary responsibility for Hardware and Software installation and maintenance (Mac/Lenovo, Printers, TV, etc.)

Respond, analyze, solve and communicate technical issues to our customers.
Learn, implement and use advanced support tools, methodologies and analytics.
Proactively engage with customers and assist in expanding their usage of our products.
Use different communication tools to enhance customer experience and maintain a high availability of our support functions.
Collaborate with other team members and company departments to generate greater knowledge and contribute to a better customer experience

Required technical background in: WordPress, HTML and CSS, JavaScript, PHP, and other coding languages
Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization
Professional experience in Customer Support – as a support agent, answering customer tickets, chats and emails
Experience in web design/development, WordPress plugin development
Experience working in a B2C company
Ability to analyze and resolve complex technical problems
Ability to fluently communicate complex technical ideas in English, in writing

Position Summary: Troubleshoot issues and respond to customer requests through a ticketing system

Work days Monday – Thursday – 12:30-18:00 21:00-24:00
Friday – 15:30-24:00

Qualifications: 5+ years’ experience in System Administration/IT – must
2+ years of experience in Technical Customer Support – must
Basic knowledge in MS SQL Server queries and administration
Knowledge and experience in Microsoft Windows server management & installations
Experience in automated testing