דרושים בתחום וירטואליזציה

Respond, analyze, solve and communicate technical issues to our customers.
Learn, implement and use advanced support tools, methodologies and analytics.
Proactively engage with customers and assist in expanding their usage of our products.
Use different communication tools to enhance customer experience and maintain a high availability of our support functions.
Collaborate with other team members and company departments to generate greater knowledge and contribute to a better customer experience

Required technical background in: WordPress, HTML and CSS, JavaScript, PHP, and other coding languages
Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization
Professional experience in Customer Support – as a support agent, answering customer tickets, chats and emails
Experience in web design/development, WordPress plugin development
Experience working in a B2C company
Ability to analyze and resolve complex technical problems
Ability to fluently communicate complex technical ideas in English, in writing