תיאור תפקיד:
Application Engineer (Delivery & Field Implementation)
Location: Haifa (Hybrid) Travel Required
About the Company
We are looking for a hands-on, process-driven Application Engineer to lead on-site system implementations and customer onboarding across global customer locations.
This is a highly impactful, customer-facing role at the intersection of technology, operations, and delivery. You will ensure installations are performed correctly, customers are trained and confident, and deployments run smoothly from setup to go-live. You’ll also bring critical field insights back to Product, R&D, and Delivery teams to continuously improve the system.
Execute and supervise on-site hardware installations (including work with third-party installers)
Set up, configure, and validate industrial Linux-based computers and camera systems
Lead customer training sessions, onboarding, and product demonstrations
Troubleshoot hardware and system installation issues in the field
Perform basic networking setup (IP configuration, connectivity validation, cabling)
Manage customer communication and expectations during deployments
Follow structured implementation checklists and delivery processes
Identify and escalate risks or issues that could impact system go-live
דרישות:
What We’re Looking For?
2+ years of experience in field engineering, on-site implementation, or customer-facing technical roles
Hands-on experience with installation tools and physical system setup
Practical knowledge of networking fundamentals (RJ45 cabling, switches, routers, connectivity troubleshooting)
Strong customer-facing communication skills
Highly process-oriented with attention to quality and consistency
Ability to work independently in customer environments
Strong troubleshooting and system validation capabilities
Clear written documentation and reporting skills
Fluent English
Willingness and ability to travel internationally
Nice to Have
Experience in warehouse, logistics, or industrial environments
Familiarity with Linux systems, cameras, or edge devices
Experience working with external contractors or installers
Additional languages (Hebrew / Spanish)
Why Join Us?
This role is central to customer success. By delivering reliable installations and effective onboarding, you ensure customers adopt the system quickly, operate it with confidence, and achieve long-term operational value. If you enjoy combining technical problem-solving, field work, and customer interaction — this role is for you.
היקף משרה:
משרה מלאה
קוד משרה:
845003
אזור:
מרכז - תל אביב, רמת גן וגבעתיים, חולון ובת-ים
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, הרצליה ורמת השרון
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל
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תיאור תפקיד:
Support Engineer 3–5 years of experience in a technical support role for SaaS security software
Experience working with Kubernetes environments
Experience working with APIs
Proven track record of delivering exceptional customer support
Knowledge of monitoring tools (e.g., New Relic) and logging solutions (e.g., Grafana) for issue identification and resolution
Experience using a support ticketing tool (e.g., Zendesk)
Bachelor’s degree in Computer Science, Information Technology, or a related field
Fluent English, both written and spoken
****
Senior Solutions Engineer 5+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, Technical Consultant, etc.)
Strong technical troubleshooting skills and comfort working across data, APIs, and integrations
Experience implementing or configuring BI / analytics tools (e.g., Superset, Looker, Tableau)
Excellent communication skills with both technical and non-technical stakeholders
Ability to thrive in a startup environment with broad responsibilities
דרישות:
Customer Success - Tier 3 2+ years in technical support or customer success
Strong technical troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Experience with ticketing systems (Zendesk preferred)
Customer-focused mindset with ability to explain technical concepts clearly
Ability to work independently and prioritize multiple issues
Team player with collaborative approach
Travel is required occasionally.
*****
Solutions Architect
5+ years in an enterprise customer-facing technical role: Solutions Architect, Sales Engineer, DevOps Architect, or similar.
Strong hands-on experience with CI/CD environments (e.g., Jenkins, GitHub Actions, GitLab CI, Azure DevOps, TeamCity, Bamboo).
Solid understanding of build/test workflows and build systems (e.g., CMake, MSBuild, Ninja, Make, Gradle, Bazel).
Strong OS and infrastructure knowledge: Windows and Linux environments.
Experience working with cloud providers (AWS / Azure / GCP) and hybrid enterprise environments.
היקף משרה:
משרה מלאה
קוד משרה:
JB-00599
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
דרום - אשדוד, קרית גת, באר שבע, דימונה, אשקלון, קרית מלאכי, ערד וים המלח
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
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