דרושים בתחום הדרכה / הטמעה

Technical Support Representative (TechRep)
Company is an international network of companies providing added value services that support the development of fair, transparent, competitive and efficient diamond and jewelry markets. We are looking for a Technical Support Representative to join our team.
Reporting directly to the Quality Assurance Manager, the Technical Support Representative will be responsible for handling technical customer service issues, being a bridge between Customer Service, R&D, and Product teams.
This is a full-time position based in Jerusalem, Israel
Responsibilities:

Researching customer service issues and translating them into QA bugs
Own customer issues from end to end
Analyze technical issues and forward them to the relevant staff and follow the progress until resolution
Develop and review content for RapNet's knowledge base
Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
Read and understand Java Script API testing tools (Postman)
Web and mobile testing (QA)

Requirements:

English mother-tongue, High-Level Hebrew
2+ years of experience as a Technical Customer Support Representative or Tier 2 Support
Highly analytical
Friendly attitude, customer facing role
Extremely high level of verbal and written communication - with the ability to explain complex issues for a variety of audiences including internal teams and stakeholders
Experience with Chrome Developer Tools
Highly skilled in Microsoft Office Suite
Ability to think outside the box
Able to work continuously with various teams
Able to search logs
Basic programming (C#, .NET, node.js)
Experience with relational databases like Postgres, MS SQL, and writing SQL queries
BSc. In Computer Science or a related field