דרושים בתחום טכנאי תקשורת ורשתות

The escalation manager is Part of R&D organization , In this role, you will work as part of the customer-facing escalation management team.
You will provide highest technical support (T4- including Code) to our customers.
Key Objectives of the Escalation Manager include the following
1) Implementation and continued improvement of a standardized escalation policy ensuring timely and efficient solutions to resolve customer issues.
2) Manage Customer Crisis and make sure customer will be satisfied
3) Work to proactively identify situations that have the potential to become escalations, and resolve them before the customer is impacted.
4) Serve as a local focal point for questions on processes and procedures

1) Management experience of development teams vast experience managing and scaling R&D teams.
2) Experience with B2B products, continuous delivery, and customer-experience design.
3) Ability to manage, track, identify risks and challenges ahead of time, and oversee technical coordination in a matrix environment.