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 Cloud Technical Support Tier 2 
 

Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization
Professional experience in Customer Support – as a support agent, answering customer tickets, chats and emails
Required technical background in: WordPress, HTML and CSS, JavaScript, PHP, and other coding languages
Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization
Professional experience in Customer Support – as a support agent, answering customer tickets, chats and emails

We are looking for a NOC

Optimal Skills for Success:
B.Sc or another related degree student with at least 4 semesters until graduation
Ability to work shifts a least 3 shifts per week
Experience in a multinational organisation
Background in the software SaaS organisation and Ecosystem
Experience with monitoring and support systems
Familiarity with website building HTML, JavaScript
Scripting/programming knowledge

We are looking for an experienced Network Operations Manager to lead its 24/7 NOC and support team. The manger is expected to apply both managerial and technical skills to deliver an excellent service to customers.

Among other duties, the manager will define goals, metrics, processes to deliver best-in-class services, and work closely with the DevOps and RnD teams.

• Manage and train a team of 8 engineers in a 24/7 Network Operations Center and support
• Design, implement and recommend Network Operations Center (NOC)/Support policy, procedures and processes
• Drive service improvements through continuous process, people and tools development
• Take key role in incident management and retrospectives
• Handle network and customer escalations and drive problem resolution
• Excellent influencing, interpersonal and communications skills (both written and verbal)
• Strong collaboration skills, act as a point of contact for stakeholders, and operational business partners
• Maintain updated documentation and upkeep of knowledge base
• Produce regular reports for tracking network performance, availability and support metrics
• High English proficiency.

In the role supporting the company global networks, and information security systems.
Responsibility for various information security products, firewall management, Global network management, lead global network and security projects and work with global teams and suppliers.

· Minimum 8 years professional experience in network administration and network security protocols, hardware, and software in a global company.
· Minimum 8 years professional experience working with Palo Alto or Checkpoint firewalls
· Demonstrated experience with network infrastructure design including VoIP and Video.
· Demonstrated experience with NAC systems, Web Filtering, Mail relay, Antivirus & EDR
· Wireless, PKI, Active Directory, DNS, DHCP, Scripting – Advantage
· Demonstrated ability managing and leading global information security and network projects.
· Available to support out-of-hours activity
· Willingness to travel abroad.
· Excellent English communications skills, both written and verbal
· Vendor’s certifications:
o CCNP – Must
o CCSA / PAN ACE – Advantage
· Relevant academic degree – Advantage
· Outsource employment