דרושים בתחום תמיכה טכנית

The role will focus on technical support of technical products for the international market and in particular the European region. Providing solutions to customer queries, on a deep technical level. Provide 1st and 2nd tier support.
Responsibilities:

Provide functional expertise in the technical support process
Work with customers to ensure highest satisfaction level by being attentive, professional, qualitative, fast and being able to walk the extra mile when required.
Capture working notes and all details to resolve a case
Communicating with QA & Product Management in order to bring reported customer defects to resolution bug resolutions
Creating knowledge units for the knowledgebase
Providing consulting services – on-site support and specific training

Conducting courses – possible, on demand

The role will focus on technical support of technical products for the international market and in particular the European region. Providing solutions to customer queries, on a deep technical level. Provide 1st and 2nd tier support.
Responsibilities:

Provide functional expertise in the technical support process
Work with customers to ensure highest satisfaction level by being attentive, professional, qualitative, fast and being able to walk the extra mile when required.
Capture working notes and all details to resolve a case
Communicating with QA & Product Management in order to bring reported customer defects to resolution bug resolutions
Creating knowledge units for the knowledgebase
Providing consulting services – on-site support and specific training

Conducting courses – possible, on demand

Company located in the US is looking for a Tier 1 Technical Support Engineer to work from a remote position.
"Level 1" will be working with computers, printers and software issues.
Basic knowledge of servers, firewalls and network topology required.
3 years prior experience required.
"Documentation and maintenance"
Will be documenting client infrastructure within the software used by our office.
Updating and patching servers and firewalls/switches.
Visio experience required

The following skills are required,
Time utilization (know how to prioritize, work with minimal supervision)
Work under pressure
Highly motivated
Extremely responsible
Maintaining helpful and healthy environment
Strive to please
Quick learner.
Work from home 12:30pm-9:30pm Israel time
Native Level English

We are is looking for you to join our wining team.
We need representative help desk candidate to receive multiple trouble tickets from our business customers.
You will be using email, telephone and whatsapp tools to communicate.
You will need to know some Linux and networking to debug problems, You will need to have good english.
You will need to be patience, self confidante and willing to learn by your self.
You will need to give support to our product with remote connection tools.
Requirements:
Junior and up level of Linux Applications.
Experience in the telecommunications industry.
Understanding of complex networks.
Ability to efficiently complete tasks.
Knowledge of Asterisk advantage.
Understanding of VoIP industry advantage.
Preferred skills: Linux, Telecommunication, VoIP, Communication, Network.
Must be: Service oriented, quick worker, goal motivated and team-player.