תיאור תפקיד:
Provide IT technical support to the company employees (software, hardware, security, network, etc.)
* Manage IT Support tickets queue according to the company's SLA and KPI's in order to provide quick, efficient and professional support
* Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
* Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
* Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
* Troubleshoot, investigate and solve complex IT issues related to:
* Computers and servers software (systems configuration, software management)
* Computers and servers hardware (upgrades, maintenance & replacement)
* Operating systems (Windows, MacOS)
* Network infrastructures (LAN, WAN, VPN)
* Company IT systems and business applications
* Support & implement new technologies/systems
* Other duties as needed or assigned
דרישות:
Provide IT technical support to the company employees (software, hardware, security, network, etc.)
* Manage IT Support tickets queue according to the company's SLA and KPI's in order to provide quick, efficient and professional support
* Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
* Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
* Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
* Troubleshoot, investigate and solve complex IT issues related to:
* Computers and servers software (systems configuration, software management)
* Computers and servers hardware (upgrades, maintenance & replacement)
* Operating systems (Windows, MacOS)
* Network infrastructures (LAN, WAN, VPN)
* Company IT systems and business applications
* Support & implement new technologies/systems
* Other duties as needed or assigned
היקף משרה:
משרה מלאה
קוד משרה:
JB-00384
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
אילת - אילת והערבה
חו"ל - חו"ל
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