תיאור תפקיד:
We are seeking an experienced and motivated Help Desk Manager to lead our technical support team and drive operational excellence in IT service delivery. Responsibilities: Manage and lead the Help Desk team, including task assignment, supervision, and performance monitoring.
Provide high-level technical support and guidance on complex issues.
Oversee ticketing systems: track open issues, prioritize tasks, and ensure timely resolution.
Train and mentor team members to enhance their technical skills and service quality.
Develop and implement processes and standards to improve help desk operations.
Collaborate closely with IT and other departments to ensure seamless support and communication.
דרישות:
Minimum 2 years of experience as a Technical Support / Help Desk Team Leader.
Proven experience managing a team of at least 5 support technicians.
Strong knowledge of Windows OS and Microsoft Office suite.
Good command of English – reading, writing, and speaking.
Highly organized, responsible, and service-oriented.
היקף משרה:
משרה מלאה, משמרות
קוד משרה:
JB-56217
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים
שרון - רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
השפלה - ראשון לציון ונס- ציונה
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