תיאור תפקיד:
Support Engineer 3–5 years of experience in a technical support role for SaaS security software
Experience working with Kubernetes environments
Experience working with APIs
Proven track record of delivering exceptional customer support
Knowledge of monitoring tools (e.g., New Relic) and logging solutions (e.g., Grafana) for issue identification and resolution
Experience using a support ticketing tool (e.g., Zendesk)
Bachelor’s degree in Computer Science, Information Technology, or a related field
Fluent English, both written and spoken
****
Senior Solutions Engineer 5+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, Technical Consultant, etc.)
Strong technical troubleshooting skills and comfort working across data, APIs, and integrations
Experience implementing or configuring BI / analytics tools (e.g., Superset, Looker, Tableau)
Excellent communication skills with both technical and non-technical stakeholders
Ability to thrive in a startup environment with broad responsibilities
דרישות:
Customer Success - Tier 3 2+ years in technical support or customer success
Strong technical troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Experience with ticketing systems (Zendesk preferred)
Customer-focused mindset with ability to explain technical concepts clearly
Ability to work independently and prioritize multiple issues
Team player with collaborative approach
Travel is required occasionally.
*****
Solutions Architect
5+ years in an enterprise customer-facing technical role: Solutions Architect, Sales Engineer, DevOps Architect, or similar.
Strong hands-on experience with CI/CD environments (e.g., Jenkins, GitHub Actions, GitLab CI, Azure DevOps, TeamCity, Bamboo).
Solid understanding of build/test workflows and build systems (e.g., CMake, MSBuild, Ninja, Make, Gradle, Bazel).
Strong OS and infrastructure knowledge: Windows and Linux environments.
Experience working with cloud providers (AWS / Azure / GCP) and hybrid enterprise environments.
היקף משרה:
משרה מלאה
קוד משרה:
JB-00599
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
דרום - אשדוד, קרית גת, באר שבע, דימונה, אשקלון, קרית מלאכי, ערד וים המלח
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
|