תיאור תפקיד:
Customer Service Manager Wanted for a Leading Financial Company in Tel AvivRole Overview: - The Customer Service Manager will lead and manage global customer service operations. The role includes team development, performance management, and acting as a business partner to senior leadership, managing 25 representatives in Israel and abroad.
- Key Responsibilities:
- Leading and managing customer service activities in Israel and globally.
- Developing, empowering, and mentoring service teams and team leaders.
- End-to-end accountability for customer experience and meeting service targets.
- Designing, measuring, and improving work processes and KPIs.
- Managing interfaces with external vendors and partners, including BPO (Business Process Outsourcing).
- Analyzing performance, identifying trends, and driving efficiency and optimization processes.
- Collaborating regularly with senior management and presenting insights, recommendations, and work plans.
- Embedding a culture of excellence, accountability, and service innovation.
- Working Hours & Benefits:
- Sunday – Thursday, 8:00 AM – 5:00 PM.
- Attractive terms and competitive compensation for the right candidate.
דרישות:
- Native-level Hebrew and highly proficient English, including the ability to lead meetings and prepare presentations.
- Proven experience in managing global operations.
- Experience in service-oriented companies, insurance, telecommunications, finance, or customer-centric organizations.
- Significant experience in managing call centers or customer service operations.
- Proven track record in leading teams, developing employees, and managing managers/team leaders.
- Experience working with KPIs and data-driven management.
- Experience collaborating with senior management and key business stakeholders within the organization.
היקף משרה:
משרה מלאה
קוד משרה:
JB-00236
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין, שוהם
שרון - הרצליה ורמת השרון
השפלה - ראשון לציון ונס- ציונה
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