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About us
We are a global payment technology company with extensive growth plans for Europe, Asia, and American markets. Listed on the London Stock Exchange, SafeCharge has been in the payments industry for more than a decade providing technology-based innovative payment solutions to a broad range of blue-chip clients. Our offices are spread across EMEA and recently established our APAC and
North American operations

Job description

24-7 shifts position. 08:00 to 17:00, 17:00 to 00:00, 00:00 to 08:00
Commitment required for a minimum of 3-4 shifts a week. Requires a responsibility to work on weekends / nights / Holidays.
Providing technical support / operational support to customers by phone and email.
Responding to events and various technical problems in real time.
Monitoring and liaising activities of the production environment, maintaining the company's monitoring systems, network, business transactions reports and data analysis regularly
Tracking the events until problems are resolved, contacting the relevant factors in the organization as needed.
Data analysis and fault investigations

Requirements:
Programming skills - an advantage.
IP communication protocols knowledge - an advantage
Able to provide in depth analyses in a short time
Good Microsoft Office skills: Excel/Outlook/Word/0ffice 365
Basic knowledge of SQL - an advantage
A good self-learner - must
Proficient English - written and oral. Ability to converse fluently, write/answer emails in English.(Other languages - an advantage)

Be part of the NOC team, operating SecurityDAM's Scrubbing Center for state-of-the-art DDoS protection service. Providing services to customers, follow-up network attacks and coordinate the mitigation process. Supporting NOC management including configuration and maintenance of network monitoring applications

· At least 2 years of experience in NOC operation (such as ISP NOC, etc)
· Experience with international customers support
· Experience and knowledge of TCP/IP networking infrastructure & technologies (LAN/WAN, routers, firewalls,anti-DDoS LBs, etc)
· Experience with network tracing tools (Sniffer, Wireshark, tcpdump, etc)
· Experience with Radware security and ADC products - significant advantage
· Good written & verbal communication skills in Hebrew and English
· Willing to work in 24/7 shifts
· Knowledge at CCNA level

Must:

Able to operate in a 7x24 operational environment (working in shifts)
Able to handle stressful situations with a level headed approach
Excellent verbal and writing skills (English and Hebrew)
Multitasking skills, capable of reacting quickly to multiple problems, and follows established procedures to implement solutions.

Advantage:

1+ year on NOC/Monitoring environment
Basic knowledge of Linux and Windows environments
Working with Monitoring tools (Zabbix advantage)
Scripting/Programming knowledge