דרושים ברחובות- משרות פנויות: תמיכה טכנית

Looking for an experienced and talented individual with excellent problem solving to join our Professional Services Group
As part of our Development Support team, you will be responsible for troubleshooting complex field issues and code defects. You will also take an active role in continuously improving our product by interacting directly with our customers and our developers .

• Experience in C#, ASP.NET - Must
• Experience with Databases - Must
• Experience in installations, configurations & maintenance of operation systems (Windows)
• Knowledge in networking technologies & components (HTTP, DNS, SSL, load-balancer and more)

Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
Work with our amazing R&D and product teams on escalations and product enhancement requests.
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.
Be a stakeholder in the company’s roadmap by providing product feedback and insights to the business and R&D teams.
Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.

Passion for solving customer issues in a fast paced environment
3 years of experience with technical support / QA / data analysis/ development/ technical account management
Experienced in working with ETLs and large data sets
Fluent in English
Structured and process-oriented
Ability to learn new technologies quickly
Multitasking and ability to work independently
Preferred Requirements:
Experience in the eCommerce ecosystem
Willing to work Monday to Friday
Knowledge in Web Development
Experience working in SaaS-based startups