דרושים בתחום תמיכה טכנית

The T2 agent is Elementors first line of technical support and is expected to be able to understand, analyze, and provide technical assistance, and resolution, for, critical customer issues.
The Technical support T2 agent is responsible for the control, routing and escalation of incoming customer requests, via tickets, emails and live-chat, using pre-defined methodology, clear gating requirements, and a continuously evolving set of market-standard tools.
Elementor maintains an extensive global customer community, and all our customer support representatives are required to be fluent in English, and to be able to clearly express complex technical information, to a diverse audience.
This position is for candidates located in Israel only.

Required technical background in: WordPress, HTML and CSS, JavaScript, PHP, and other coding languages.
Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development.
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis.
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization.
Professional experience in Customer Support as a support agent, answering customer tickets, chats and emails.
Experience in web design/development, WordPress plugin development
Experience working in a B2C company.
Ability to analyze and resolve complex technical problems.
Ability to fluently communicate complex technical ideas in English, in writing.
Ability to break down and guide through a technical process.

The T2 agent is Elementor’s first line of technical support and is expected to be able to understand, analyze, and provide technical assistance, and resolution, for, critical customer issues.
The Technical support T2 agent is responsible for the control, routing and escalation of incoming customer requests, via tickets, emails and live-chat, using pre-defined methodology, clear gating requirements, and a continuously evolving set of market-standard tools.

Support Team Leader is the direct manager for a team of mixed-skills support agents. As a team leader, you will be responsible to manage and mentor your team, in order to deliver exceptional support customers, through tickets, email, and chat.
You will be expected to lead by example, organize work, build reports, handle escalations, and help with the training of new team members.

At least 3 years in a Technical Support role, and 2 years as a team leader
Experience with WordPress
Knowledge of HTML and CSS
Troubleshooting and technical issue analysis
Experience with web servers and web infrastructure
Knowledge of cloud services and hosting
Familiarity with networking and system
Familiarity with web debug and development tools
A leader, mentor and people manager