דרושים בתחום תמיכה טכנית

Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB, and Free/Open
--Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage cloud native security.
Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and
leverage our products and services to achieve them.
**Please provide your CV as WORD Document

10+ years of experience in a Customer Success and/or Professional Services leadership role. Sales engineering experience will also be considered
- Experience building and managing Customer Success and or Professional Services teams in a fast-paced, dynamic environment
- Ability to move quickly and iterate
- Technical and SaaS experience and an ability to speak to technical customers in their language
- A strong strategic vision for the customer experience, professional services, and customer support
- The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
- A strong customer advocate with the ability and willingness to engage directly with customers
-  A track record of developing and mentoring great talent, and building and motivating high achieving teams
- Understanding of the balance between internal services, external partners and how to use both effectively to support customers and grow quickly
-  Familiarity with cyber security and application security and cloud operations at scale
- Must have the relevant education in Computer Science or Industrial Engineering / equivalent from leading Universities

We are looking for a highly talented and motivated Global Support Engineer.
The Global Support Engineer will be working with regional support engineers as well as R&D SW engineers to solve complex issues raised in the field. The role requires in-depth technical understanding, problem-solving abilities, and excellent communication skills

Must:
3 years of experience working in customer service roles in global companies
Excellent customer service and communication skills.
High energy and a positive attitude.
Strong troubleshooting and problem-solving skills.
IT skills, such as networking and network troubleshooting.
Knowledge working in Agile method.
Experience working with Databases, running simple queries.
Debugging skills.
Fluent English (read/write/speak).
Availability to support after working hours and 25% travel

Advantages:
Good knowledge of Linux OS systems, especially Ubuntu/Debian.
Knowledge/experience with Python/Java/C# or any similar programming language.