דרושים בתחום תמיכה טכנית

We are looking for a Tier- IV Engineer

At least 3 years of hands-on (full stack) experience with strong Backend experience, working with multi-threaded environment and on large scale using C#, .NET.
Developing using Microsoft SQL, T-SQL
Strong troubleshooting skills
Great interpersonal skills.
Customer support experience
Working under pressure
Fast technology adaptation
Independently driven, proactive, accountable, reliable, team player

iMDsoft, a global leader in clinical information systems, is looking for a Customer Support Specialist who is customer focused and technically skilled.

Key Responsibilities
· Provide rapid response and resolution to complex customer incidents
· Reproduce and provide substantive updates to customers regarding reported issues/defects
· Contribute to the support knowledgebase
· Demonstrate initiative, agility and follow through on areas of responsibility

Requirements
· 2+ years of experience in software technical support or a similar position
· Problem solving abilities - thinks outside the box with a ‘can do’ attitude
· Proven ability to troubleshoot system and applications flows and provide solutions
· High level of written and verbal communication skills in English
· Excellent communication and interpersonal skills
· Knowledge of support processes and procedures
·

Advantage:
· German or French speaking – strong advantage
· Experience of healthcare IT
· Experience with Microsoft technology (WIN Server 2008/2012, WMI, Power Shell, Registry, Active Directory, Domain Controller, DNS)
· Knowledge of SQL Server 2012 and above (installation, configuration, backup and restore, SQL scripting).
· Experience with virtualization technologies (both System and Application solutions)
· Experience with WinOS
· Experience with SQL and an understanding of relational database systems
· Experience with CRM tools (MS Dynamics, Salesforce, Jira, etc.)


Location: Tel-Aviv (Kiryat Atidim)