דרושים בתחום תמיכה טכנית

Escalation Engineer

*******

Xsites is looking for an IT engineer to join our IT department in Tel Aviv.
As IT engineer you will be responsible for maintaining company IT infrastructure, workstations and support company employees including off shore offices.
What You'll Do

Maintain company IT infrastructure to ensure business continuity
Perform computer and software installations on workstations
Technical support to company employees including offshore offices
troubleshoot issues to determine the root cause and present suggested work-arounds and solutions.

Who You Are

At least two years of experience in a similar position in a medium / large organization
Experience in maintenance of windows servers (Linux advantage)
Experience with Active Directory, GPO, DNS, DHCP
Experience with Office 365, VOIP, FW PF-SENSE, Bitdefender AV
High level of written and spoken English
Self-learning capabilities
Ability to work under stress

· High service awareness and excellent human relations

Team player
Willingness to work in shifts

A Cyber-Security SU in Ramat-Gan is looking for a Customer Services Engineer.As an Engineer in the Customer Services team, you will take part in pre-sale, implementation and retention processes with the company’s customers.
The processes include security focused deployments of iSIEM platform, in order to enable successful adoption of it and help and work side by side with the customers to solve their unique problems across a variety of use cases.
You’ll work internally with QA, R&D and product teams to reflect customer needs.
You will simulate attack scenarios at the company lab and customers site in to relevant concrete threats to customers environment.

· 5 Years of hands on experience
· Experience with SIEM platforms or at least with deep and wide knowledge of corporate security tools (such as IPS/IDS, EDR, WAF etc.)
· Strong understanding of routing and switching protocols.
· Strong familiarity with virtualization platforms such as VMware, ESXi, KVM etc.
· Experience in pre-sale and post-sale activities.
· Fluent English (written and verbal).

About us
DBmaestro is a pioneer and a leading Automation and DevOps for database solution provider. Its flagship product, DBmaestro TeamWork, enables Agile development and Continuous Integration and Delivery for the Database

•High abilities to jump into existing code (C# - WCF, windows services)
•Knowledge with MS-SQL and PLSQL
•Experience with Jenkins and other DevOps tools - advantage
•2-3 years of proven experience in working in support team
•At least 2 years of experience working with international customers (mainly US)
•Proven experience in managing production issues
•Willing to work non-standard hours
•Native English speaker
•System administration background - advantage

manage the day-to-day operations of the company's IT infrastructure
Virtual environment (VMWARE)
Servers and operating systems
Network and security systems
Storage arrays
Enterprise applications
Manages the day-to-day operations of the host computers by monitoring system performance, configuration, maintenance and repair.
Develops new system and application implementation plans and custom scripts
Designs, installs, upgrades, configures, and repairs local and remote systems, infrastructure and network hardware.
Evaluates, tests, and recommends appropriate technology, assists in the preparation of proposals and solutions presentations.
Provides advanced systems administration support across ESX and Windows platforms.
Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.
Ensures high availability and acceptable levels of performance of mission critical host computer resources.
Manages the data center and computer host systems including hardware and software.
Stays current with technological developments in systems administration technology.

Knowledge of the principles, best practices, and techniques used in administering complex infrastructure
At least 5 years' experience with VMware vSphere environments - MUST
At least 5 years' experience with MicrosoftS Server
Good knowledge with Linux based operating systems
Good knowledge with FortiGate Firewalls
Good knowledge with Cisco Nexus and Catalyst Switches
Knowledge of the principles, best practices, and techniques used in administering complex infrastructure.
Excellent customer service orientation and skills.
Demonstrative ability to own and manage projects.
Well organized, attention to detail and excellent documentation abilities
Skilled at working within a team
Ability to make correct timely decisions, effectively prioritize and execute tasks in a high-pressure environment
Out of the box thinking, flexibility and creativity
At least 5 years' experience with VMware
At least 5 years' experience with MS Server
Good knowledge with FortiGate Firewall
Good knowledge with Cisco Switches

Customer Support Specialist

iMDsoft, a global leader in clinical information systems, is looking for a Customer Support Specialist who is customer focused and technically skilled.

Key Responsibilities
· Provide rapid response and resolution to complex customer incidents
· Reproduce and provide substantive updates to customers regarding reported issues/defects
· Develop solid product and domain expertise
· Contribute to the support knowledgebase
· Demonstrate initiative, agility and follow through on areas of responsibility

A great opportunity to join a growing Start Up!
Paywize is an online payment service provider. We're lockated in Tel Aviv and looking for Technical Support Specialist.

The TechOps Specialist is responsible for the smooth functioning of the payment infrastructure and operational environments that support Paywize’s payment applications. This is done by providing Tier 2 support to various internal functions.

A TechOps Specialist is a full-time position reporting to the CTO.

Main Responsibilities:
● Configuring new clients on various internal systems.
● Assisting in technical integration efforts from potential and existing clients and partners.
● Providing support for internal departments and helping to debug integration issues.
● Troubleshooting and solving of advanced problems that arise in the system.
● Changing settings and configurations according to various needs and requirements from both internal and external parties.
● Analysis and Design Processes on the finance system and related interfaces
● Contributing to the team with development ideas and suggestions regarding implementation of our internal systems.
● Working independently in a dynamic and global environment.

● Knowledge of Web Standard (HTML, CSS, JavaScript).
● Good understanding of the concept of API.
● Good understanding of the concept of HTTP Requests (POST/GET).
● Proficiency in Markup Language (xml, Json).
● Microsoft Office Suite proficient: Outlook (A), Word (A), PowerPoint (A), Excel (A).
● Linguistic Competence: English, Hebrew.
● Good time management and organization skills including the ability to prioritize and triage assignments.
The ideal candidate will be:
● Tech-savvy.
● Fast and independent learner.
● Attentive to details.
● Able to handle pressure and meet deadlines.
● Self-motivated and self-disciplined, able to work independently and with minimal guidance.
● Good team player.

NeoGames, a world-leading provider of solutions and services for iLottery and iGaming operators, is looking for a Service Operations Team Leader to join our dynamic Technical Operations Group.
The Service-Ops team leader will be responsible for the end-to-end handling of all reported production incidents, building and maintaining a team of technical experts in the company’s product.
Prioritizing daily tasks in order to maintain excellent service to the company’s customers in compliance with SLA requirements.

Responsibilities
· End to end ownership on all production incidents – last tier in the cycle
· Maintain open and frequent communication with the customers
· Manage critical incidents during on and off hours
· Recruit and train Service-Ops engineers
· Prioritize daily incidents and tasks
· Investigate, find root cause, escalate and track bugs to R&D
· Keep up to date with company’s tech development and be a technical focal point for various departments in the company
· Meet agreed SLA levels per customer.
· Interface with various departments in the company including R&D, Product, QA, Projects and more.

· Experience in advanced support position (Tier 3/4) – Must
· Bachelor's technical degree (or similar) – Must
· 24/7 availability for escalations and handling critical production incidents – Must
· Strong understanding of web and web-related technologies – Must
· Strong troubleshooting and investigation skills – Must
· Experience in leading NOC or advanced Support team – Advantage
· Knowledge of ITIL practices – Advantage
· Knowledge of Application lifecycle and CI/CD practices – Advantage
· Experience with centralized logs solutions (SPLUNK, Logz.IO, LogStash, etc.)
· Experience with application monitoring solutions (New Relic, DynaTrace, AppDynamics, etc.)
· Ability to read and understand C/S code (.NET, JS, etc.)
· Ability to read and understand SQL stored procedures
· Service-oriented
· Driven, Motivational , Hands-On and Responsible