דרושים בתחום תמיכה טכנית

Ability to quickly learn and become proficient with complex applications.
3+ years' experience as a professional Sales Engineer .
Bachelor of Science, Bachelors, BA, BA CS, Computer Science, Mathematics, Engineering
degree or equivalent experience.
5+ years' industry experience in the information security field, preferably in the security
and online services area.
Deep knowledge in the Linux operation system.
Deep knowledge with Microsoft Windows operation system.
Experience using software security products or related security industry experience.
Deep familiarity in securing Internet applications, e.g., cryptography, standards,
techniques.
Public Key Infrastructure (PKI) including technology, standards, and implementations.
Experience troubleshooting and debugging software.
Exemplary interpersonal verbal and written communication skills, with the ability to
assemble, document, and present technical information to leadership.
Demonstrated ability to manage projects and process, organize, plan and carry out
assignments with minimal supervision.
Ability to perform in a challenging, fast-paced technical and business environment, and
to maintain a professional image while working under pressure.
Any of the following certifications: CISSP, PMP, CCNA, CISM, MCSE

חברה שמתמחה בתחום הסקיוריטי
 מחפשים מישהו/י בעל ניסיון מול לקוחות בחו"ל
חובה ניסיון בנטוורקינג ווינדוס.
העבודה היא בצוות ונדרשת נכונות לעבוד בימי שישי. 
Responsibilities
Cynet support team provides expert technical support for worldwide customers and responsible for:
* Work with new customers to ensure full deployment and full readiness- installation phase and training.
* Delivering tier 2 support- Respond to customers’ inquiries and technical problems, through email, live sessions, and telephone.
* Analyze problems, investigate and provide solutions to various problems while meeting SLAs.
* Close cooperation with the Research and Development teams to ensure quick resolution.
* Understand customer needs and help to shape Cynet product.

• 2+ years’ experience in implementation and customer facing activities in an international environment
• Experience with Databases (MS-SQL) and Web Servers
• Experience in installations, configurations & maintenance of Operating Systems
• Familiar with network software diagnostic tools, such as Wireshark and fiddler
• Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components
• Enterprising, takes initiative and personal responsibility
• 1+ years' experience in C#, ASP.NET , JavaScript, Java
• Background in developing HTML5, JQuery, Web Services – advantage
• Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores.
• Knowledge of APIs and web services terminology
Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations
• B.S. in Computer Science/ Software engineering
• Fluent English (writing and speaking)
• Out of the box thinker, creative problem solver
• Excellent communication and organizational skills

A high tech company in Herzliya that serve the top Security and Intelligence Agencies in the world with Web Intelligence solutions is looking for Customer Support – Tier 1.
You will be in f2f interactions with end users in order to achieve their full satisfaction with 3i-MINDs product and will be provide first level on site contact and convey resolutions to customer issues.

· Superior customer service and communication skills
· 2-3 years of experience in a customer-facing role, giving tech support
· Top security clearance (“Kehilia”)
· Knowledge in Linux

· Ability to work on calls