דרושים בתחום מהנדס תמיכה / שירות

A leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets, is looking for a Desktop Systems Specialist. This role will be to primarily support our Israel office and remote support for our UK office. This person will work from our queue of ongoing tickets and other projects as needed to help support. The role requires a hands-on technician who is up to date with current technologies, who has experience supporting and operating in afast-paced team environment and is continuously striving to expand their technology expertise.
You’ll Get To:
· Provide technical support for Windows and Mac platforms and related hardware/software and peripherals
· Support and maintain user and email account information including rights, security and systems groups
· Assist users at a distance with remote access tools (RDP, Zoom, etc)
· Help maintain hardware/software inventories and asset management tools
· Maintain, analyze, troubleshoot, and repair systems, hardware and computer peripherals, including mobile devices (iPhone, iPad, Android, etc.)
· Install, configure, and support desktop phones
· Work closely with System and Network administrators to troubleshoot and resolve technical issues
Should be able to participate on an “on call” rotation

· 5+ years minimum experience with PC hardware and software desktop support
· Experience tackling, troubleshooting and maintenance issues related to audio visual equipment.
· Strong Office 365 and Exchange trouble shooting skills.
· Seasoned candidate who has dealt with SCCM, WDS, WSUS, (or other software deployment systems).
· Knowledge of common ticket tracking systems like: ServiceNow
· Must have basic knowledge and fundamental skills around Networking
· Fluent in English - both written and verbal
· Candidate who has worked in a large enterprise environment (greater than 100 users).
· Able to quickly learn and support new technologies and take on new responsibilities as priorities change
· Able to manage multiple tasks in a fast-paced environment and demonstrate problem solving skills.
· Highly motivated, detail orientated individual
· Able to work both with a team and individually solving tough issues with a customer service mentality.
· Someone who is a highly effective communicator; strong written and verbal skills are a plus.

5+ years’ experience in QA/software testing/System Administration/IT – must
2+ years of experience in Technical Customer Support - must
Basic knowledge in MS SQL Server queries and administration
Knowledge and experience in Microsoft Windows server management & installations
Experience in automated testing - advantage
Excellent communication skills (verbal and written)
Quick learner, efficient problem solver
Organized, responsive, detail oriented
Ability to work independently as well as in a team environment
Self-starter, able to prioritize tasks
Able to juggle multiple projects at once
Works well under pressure

Elbit in Raanana is seeking a R&D Level 4 Support team leader to improve the End-2-End product features and align the R&D team to the company growth to perform and achieve the development optimization targets and goals of cyber processes. The role will emphasize on managing a L4 development team over the lifecycle of post-delivery including bug fixes and customer change requests. The role will include the full development processes from product spec to design, development, testing and deployment following the Agile methodology with automated testing implementation based on legacy products together with our new product platform. The position will require a high degree of coordination with the customers world-wide and the company’s engineering, services, laboratory, R&D operations and business teams. The role includes travel to customer sites
Main Responsibilities:
Customer centric, becoming the person our customers trust and value, Problem solver, taking ownership and team player with hands-on ability that can work with other team members to accomplish various jobs, and to thrive in a collaborative to resolution
Working knowledge of cyber processes, development lifecycle, implementation and system operations
Working over on-prem environment  to participate in a multi-task environment
Familiarity with Support methodologies, practices and tools Set and meet the performances by KPIs

Master/Bachelor’s Degree in Computer Engineering
Leader with management experience of at least 3 years, team of 3-6 people
Java/C++ experience of at least 3 years (not scripting or automation, but pure backend with design patterns and OOB)
Ability to write high-performance, maintainable, reusable code
Proficient in a Unix/Linux environment
Working knowledge of cyber processes, agile development, system operations
Knowledge and experience in problem solving with Kibana, Prometheus and Grafana
Knowledge and experience of more than 3 years with no-SQL DB like Elastichsearch,, Mongo
Knowledge and experience of more than 2 years with: Docker, Kubernetes
Knowledge and understanding of End-2-End systems including, Git, Jenkins, DevOps
Knowledge and understanding of Cloud systems like AWS
Advantage - Experience with SQL databases, Windows, WTF
Advantage - Knowledge in telephony protocols (SIP, H323, SS7, GSM)
Advantage - Background in Machine Learning, NLP or related field
Advantage - Deep understanding of Cyber Security domain