דרושים בתחום מהנדס תמיכה / שירות

• Leading the analysis and resolution of technical issues arising with all Ericsson TV & Media products.• Planning and implementing upgrade and expansion procedures.
• Monitoring the deployed system.
• Answering questions from customers and prospective customers about the features and capabilities of the Ericsson TV & Media products.
• Developing customer facing documentation as needed.
• Communicating customer requirements to our product and engineering staff.

• 3-5 years of experience in supporting large scale deployments, preferably software solutions - Mandatory
• Experienced in production critical systems’ 24/7 environment support - Mandatory
• At least 3 years of experience with Linux OS (Command line) - Mandatory.
• Networking – Solid understanding of network fundamentals (TCP/IP, Ethernet, routing, switches, Wireshark/ tcpdump) and any network diagnostics skills (hands on) - Mandatory.
• At least 2 years of experience with OTT delivery protocols (ABR, HSS, HLS, DASH) and MPEG2-TS, CDN Mandatory
• Strong analytical skills and able to collate and analyze data from various sources.
• Experience with the following: High Availability clusters, Client - Server systems, Installing web server applications, Linux administration skills, Log analysis, etc.
• Storage experience is an advantage
• Scripting experience capabilities (Shell, Python, Perl, etc...) is an advantage
• SQL Database experience (SQL) - preferably operational support experience is an advantage
• Knowledge in data centers / Cloud environment is an advantage

AT&T’s Development center, (located in Airport City) has an opening for Tier4 support engineer in its IoT platform.
The support engineer will be part of a global support team (US & IL) and will work closely with Developers and DevOps teams in a dynamic work environment.
The support engineer is required to support the platform customers, be part of the development process as well as managing critical problems.

Required Skills:
v At least 3 years of experience supporting international customers as an expert.
v Proven practical experience in managing customer problems and crisis in a production environment.
v Technical background required in the following:
· Practical working experience with Linux distributions (CoreOS, CENTOS, etc.)
· Practical experience with at least one of the following scripting languages:
Python, Perl, Bash
v In addition, the candidate should have these attributes:
· High level of English both spoken and written
· Initiative & Out of the box thinking
· Ability and willing to learn new technologies
· Team player with good interpersonal skills
· Service oriented
· Highly organized with the ability to lead internal processes
· Highly motivated and willing to work hard

Advantage:
v Practical experience with at least one of the following languages:
v Java, JavaScript.
v Practical experience with SQL & NoSQL Databases such as MySql, Mongo, Elasticsearch and Cassandra
v Familiar with Docker containers technology
v Familiar with Kubernetes technology
v Familiar with AWS & AZURE cloud solutions

Be part of the NOC team, operating SecurityDAM's Scrubbing Center for state-of-the-art DDoS protection service. Providing services to customers, follow-up network attacks and coordinate the mitigation process. Supporting NOC management including configuration and maintenance of network monitoring applications

· At least 2 years of experience in NOC operation (such as ISP NOC, etc)
· Experience with international customers support
· Experience and knowledge of TCP/IP networking infrastructure & technologies (LAN/WAN, routers, firewalls,anti-DDoS LBs, etc)
· Experience with network tracing tools (Sniffer, Wireshark, tcpdump, etc)
· Experience with Radware security and ADC products - significant advantage
· Good written & verbal communication skills in Hebrew and English
· Willing to work in 24/7 shifts
· Knowledge at CCNA level

Successful startup in the field of fintech is seeking for experienced Integration and Support Engineer
Job Description:
· Installation / integration of the company products at the client sites in Israel and abroad
· Technical support (tier2/3) of the existing clients
· General responsibility for the company IT

Professional Requirements:
· Deep knowledge and experience in MS Windows networks administration - must
· Good understanding of Internet standards and protocols (VPN, HTTP, FTP, Remoting, etc.) - must
· Good understanding of WEB-based systems (client / server architecture, IIS, Web API, etc.) - must
· Deep knowledge and experience in MS SQL DB – must, Mongo DB – advantage
· Strong background in the programming tools and technologies (HTML / CSS, XML / JSON, JavaScript, C#) - significant advantage
General Requirements:
· Relevant education in the computers / programming engineering – must
· Excellent interpersonal skills – must
· Excellent self-learning skills, ability to independently solve problems - must
· High proficiency of English – must
· Spanish – significant advantage

· Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution.
· Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
· Install, demo and report back on installations of software (bugs/improvements).
· Create reproducible test cases,
· Report and submit product defects in the bug tracking system
· Lead the successful implementations of company solutions through channel partners.

· 2+ years’ experience in implementation and customer facing activities in an international environment- Must
· Experience with Databases (MS-SQL) and Web Servers -Must
· Experience in installations, configurations & maintenance of Operating Systems - Must
· Familiar with network software diagnostic tools, such as Wireshark and fiddler  -Must
· Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components
· 1+ years' experience in C#, ASP.NET , JavaScript, Java -advantage
· Background in developing HTML5, JQuery, Web Services – advantage
· Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores – advantage
Knowledge of APIs and web services terminology 
· Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations
· B.S. in Computer Science/ Software engineeringFluent English (writing and speaking)