דרושים בתחום מהנדס תמיכה / שירות

• B.Sc. in Electrical Engineering / Computer Science

• 3+ years experience in providing Tier III/II support – preferred in the Telecom industry

• In-depth understanding of L3 and L2 protocols (MPLS, OSPF, IS-IS, BGP, etc.)

• Hands on experience with configuring IP/network equipment such as routers and switches

• Data test equipment operating– Using Traffic generator and Sniffer, understand the configuration and analyze the results

• High service awareness and experience in working with customers and inter-company relation between all departments

• Willingness to travel abroad (10%) 

• Fluent English

• CCIE/JNCIP or any other cisco/juniper certification - Advantage

Be part of the NOC team, operating SecurityDAM's Scrubbing Center for state-of-the-art DDoS protection service. Providing services to customers, follow-up network attacks and coordinate the mitigation process. Supporting NOC management including configuration and maintenance of network monitoring applications

· At least 2 years of experience in NOC operation (such as ISP NOC, etc)
· Experience with international customers support
· Experience and knowledge of TCP/IP networking infrastructure & technologies (LAN/WAN, routers, firewalls,anti-DDoS LBs, etc)
· Experience with network tracing tools (Sniffer, Wireshark, tcpdump, etc)
· Experience with Radware security and ADC products - significant advantage
· Good written & verbal communication skills in Hebrew and English
· Willing to work in 24/7 shifts
· Knowledge at CCNA level

AT&T’s Development center, (located in Airport City) has an opening for Tier4 support engineer in its IoT platform.
The support engineer will be part of a global support team (US & IL) and will work closely with Developers and DevOps teams in a dynamic work environment.
The support engineer is required to support the platform customers, be part of the development process as well as managing critical problems.

Required Skills:
v At least 3 years of experience supporting international customers as an expert.
v Proven practical experience in managing customer problems and crisis in a production environment.
v Technical background required in the following:
· Practical working experience with Linux distributions (CoreOS, CENTOS, etc.)
· Practical experience with at least one of the following scripting languages:
Python, Perl, Bash
v In addition, the candidate should have these attributes:
· High level of English both spoken and written
· Initiative & Out of the box thinking
· Ability and willing to learn new technologies
· Team player with good interpersonal skills
· Service oriented
· Highly organized with the ability to lead internal processes
· Highly motivated and willing to work hard

Advantage:
v Practical experience with at least one of the following languages:
v Java, JavaScript.
v Practical experience with SQL & NoSQL Databases such as MySql, Mongo, Elasticsearch and Cassandra
v Familiar with Docker containers technology
v Familiar with Kubernetes technology
v Familiar with AWS & AZURE cloud solutions