דרושים בתחום מהנדס תמיכה / שירות

We are looking for a cloud operation manager to lead the cloud operations team in Radware’s cloud business unit. The cloud operations team oversees and manages a highly distributed, scalable and resilient global cloud infrastructure. The cloud infrastructure is utilized for securing customers (big enterprise and tier 1 companies) mission critical applications.

The operations team is built of two main functions:
· ROC (Radware operation center) – In charge of service monitoring (24x7)
· CloudOps: Cloud operation engineers team – In charge of building, maintaining and expanding Radware’s global cloud infrastructure


CloudOps Manager’s Responsibilities:
· Own the cloud infrastructure for Radware’s data centers around the world
· Manage, mentor, lead, and coach a team of cloud operation experts
· Drive automation of infrastructure activities
· Develop processes to manage operations (Monitoring, incidents’ resolution, availability, etc.)
· Be responsible for various hosting solutions (both hosting and other cloud solution, such as AWS and so on ) inclusive of a disaster recovery operations that include annual restore testing for customers, in addition to at time of disaster recovery

· Bachelor’s degree in Computer Science, Electrical Engineering, a related field, or equivalent education preferred.
· 5+ years Operations Experience for a highly scalable global cloud environment
· 2 years or more in network or Application security focusing on IPS/IDS, WAF, firewalls.
· 3+ years people management
· Excellent communication and interpersonal skills
· Ability to grasp new technologies quickly
· Customer-focused, service oriented approach
· Excellent communication and presentation skills. You can clearly communicate goals, processes, and policies. You are confident working with leadership teams and executive decision makers.
· Ability to excel in a fast-paced and challenging operations environment
· Ability to understand and resolve network and performance-related problems
· Strong computer skills and proficiency in productivity tools are required
· Good English, both written and verbal communication

• Site Operations & Operation Center, Asset Management, Incident Management, Change Management Deployment Management, Capacity and Demand Management, Facilities Management, Setting up staging labs for the dev group
• Troubleshooting of service failures (Production and non-production)
• Product code deployment on staging, PPE, dev and production environments

• 2-5 years. experience in DC/Lab Management experience
• Basic networking, server hardware & Operating System troubleshooting skills.

לחברת ActiveTrail, חברה בינלאומית המפתחת Email Marketing Automation platform,
דרוש/התומך/ת טכני/ת בכיר/ה, לטיפול מסור בלקוחות החברה, מהארץ ומחו"ל .
התפקיד כולל ניהול צוות התמיכה הטכנית שלנו, צוות אכותי ומשפחתי הנותן שרות אישי ללקוחות החברה, תוך טיפול בתקלות טכניות מורכבות, פתרונות אינטגרציה,API ותיפעול.

נסיון של שנתיים בעבודה מול לקוחות מהארץ ומחו"ל (מתפקידי שירות לקוחות, תמיכה טכנית וכדומה)- חובה.
שליטה באינטרנט ואוריינטציה טכנית גבוהה והיכרות עם עולם ה- Social- חובה.
נסיון בהבנת קשרי לקוחות, מתן מענה מקצועי התואם לצרכי הלקוחות.
אנגלית ברמה גבוהה מאוד - חובה (דיבור, קריאה וכתיבה)
החברה ממוקמת בת"א.
סביבת עבודה צעירה, משפחתית וכיפית.
שכר מתגמל למתאימים.

· Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution.
· Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
· Install, demo and report back on installations of software (bugs/improvements).
· Create reproducible test cases,
· Report and submit product defects in the bug tracking system
· Lead the successful implementations of company solutions through channel partners.

· 2+ years’ experience in implementation and customer facing activities in an international environment- Must
· Experience with Databases (MS-SQL) and Web Servers -Must
· Experience in installations, configurations & maintenance of Operating Systems - Must
· Familiar with network software diagnostic tools, such as Wireshark and fiddler  -Must
· Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components
· 1+ years' experience in C#, ASP.NET , JavaScript, Java -advantage
· Background in developing HTML5, JQuery, Web Services – advantage
· Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores – advantage
Knowledge of APIs and web services terminology 
· Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations
· B.S. in Computer Science/ Software engineeringFluent English (writing and speaking) 

Reporting to the Regional Team Leader, the Engineering Support Advisor is the key interface between Finastra clients on one side and clients on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Engineering Support Advisor also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

The escalation manager is Part of R&D organization , In this role, you will work as part of the customer-facing escalation management team.
You will provide highest technical support (T4- including Code) to our customers.
Key Objectives of the Escalation Manager include the following
1) Implementation and continued improvement of a standardized escalation policy ensuring timely and efficient solutions to resolve customer issues.
2) Manage Customer Crisis and make sure customer will be satisfied
3) Work to proactively identify situations that have the potential to become escalations, and resolve them before the customer is impacted.
4) Serve as a local focal point for questions on processes and procedures

1) Management experience of development teams vast experience managing and scaling R&D teams.
2) Experience with B2B products, continuous delivery, and customer-experience design.
3) Ability to manage, track, identify risks and challenges ahead of time, and oversee technical coordination in a matrix environment.

· Be part of our Global Office 365 engineering team
· Supports global messaging systems, database or utilities software.
· Plans, conducts and directs the analysis of business problems to be solved with automated systems.
· Helps implement new technology to reduce overall operational costs.

· BSc level degree in relevant field or equivalent work experience.
· MCSE/MCSA/MCITP (AD or Exchange) - (requires at least one).
· Strong analytical skills, problem solving and troubleshooting skills.
· Must have knowledge and experience with:
Office 365 services, Exchange email systems, calendaring, Skype for business, Teams, Stream,
Ironport Email/Web Security, SMTP, Outlook, Exchange 2013/2016, knowledge of Active Directory, Online Archiving, EOP, and integration with other systems.
· Knowledge of Office and Outlook mobile with experience in supporting these in an enterprise.
· Base knowledge of Powershell, .Net, and scripting languages.
· Working knowledge of ProPlus, Win10, and Microsoft’s upgrade processes.
· Base knowledge of ITIL standards a plus.
· Familiarity with ticket handling systems.
· Technical leadership in administration, and operation of IT systems technologies.