דרושים בתחום מהנדס תמיכה / שירות

לחברת ActiveTrail, חברה בינלאומית המפתחת Email Marketing Automation platform,
דרוש/התומך/ת טכני/ת בכיר/ה, לטיפול מסור בלקוחות החברה, מהארץ ומחו"ל .
התפקיד כולל ניהול צוות התמיכה הטכנית שלנו, צוות אכותי ומשפחתי הנותן שרות אישי ללקוחות החברה, תוך טיפול בתקלות טכניות מורכבות, פתרונות אינטגרציה,API ותיפעול.

נסיון של שנתיים בעבודה מול לקוחות מהארץ ומחו"ל (מתפקידי שירות לקוחות, תמיכה טכנית וכדומה)- חובה.
שליטה באינטרנט ואוריינטציה טכנית גבוהה והיכרות עם עולם ה- Social- חובה.
נסיון בהבנת קשרי לקוחות, מתן מענה מקצועי התואם לצרכי הלקוחות.
אנגלית ברמה גבוהה מאוד - חובה (דיבור, קריאה וכתיבה)
החברה ממוקמת בת"א.
סביבת עבודה צעירה, משפחתית וכיפית.
שכר מתגמל למתאימים.

• 1-5 years of experience as a Sysadmin / IT / Support Helpdesk / PC technician or at an equivalent position
• Fast learner and independent
• Basic knowledge of computer hardware and/or experience as an IT Technician
• Basic knowledge in Linux and computer networking (as a user)
• Excellent organizational skills, attention to details and ability to manage multiple tasks and projects at the same time
• Technology-oriented with analytic thinking and problem-solving skills
• Team player (loves working with other people)
• English at a high level
• Availability for 5 shifts a week (including some weekends)

Preferred Skills:

• Experience in similar roles - an advantage
• Basic knowledge in Linux and computer networking - an advantage

· Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution.
· Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
· Install, demo and report back on installations of software (bugs/improvements).
· Create reproducible test cases,
· Report and submit product defects in the bug tracking system
· Lead the successful implementations of company solutions through channel partners.

· 2+ years’ experience in implementation and customer facing activities in an international environment- Must
· Experience with Databases (MS-SQL) and Web Servers -Must
· Experience in installations, configurations & maintenance of Operating Systems - Must
· Familiar with network software diagnostic tools, such as Wireshark and fiddler  -Must
· Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components
· 1+ years' experience in C#, ASP.NET , JavaScript, Java -advantage
· Background in developing HTML5, JQuery, Web Services – advantage
· Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores – advantage
Knowledge of APIs and web services terminology 
· Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations
· B.S. in Computer Science/ Software engineeringFluent English (writing and speaking) 

Be part of the NOC team, operating SecurityDAM's Scrubbing Center for state-of-the-art DDoS protection service. Providing services to customers, follow-up network attacks and coordinate the mitigation process. Supporting NOC management including configuration and maintenance of network monitoring applications

· At least 2 years of experience in NOC operation (such as ISP NOC, etc)
· Experience with international customers support
· Experience and knowledge of TCP/IP networking infrastructure & technologies (LAN/WAN, routers, firewalls,anti-DDoS LBs, etc)
· Experience with network tracing tools (Sniffer, Wireshark, tcpdump, etc)
· Experience with Radware security and ADC products - significant advantage
· Good written & verbal communication skills in Hebrew and English
· Willing to work in 24/7 shifts
· Knowledge at CCNA level