תיאור תפקיד:
Modiin based law office is seeking an IT Support Specialist. Responsibilities
System Support
* Follow departmental policies, procedures, schedules, and controls in coordination with Detroit IT
* Install, uninstall, and troubleshoot hardware and software at the regional office level
* Maintain and inventory all regional office hardware (desktops/laptops, printers, scanners, and computer room equipment)
* Ensure computer room cleanliness and organization
* Test and execute contingency plans to minimize disruption (servers, WAN, internet, routers, gateways, printing systems)
* Provide technical support including: PC imaging, phone setup, PDA support, IP configuration, network connectivity (ping/IP checks), printer/copier support, scanning/PDFs, projectors, air cards, wireless, browser/web access
* Support videoconferencing, scanners, VPN/Citrix remote access, hardware swaps, and user training
* Collaborate closely with Regional Office Administrators
User Support
* Respond promptly and courteously to user inquiries and technical issues
* Log and track support requests in Help Desk database
* Coordinate with Detroit IT staff and vendors to resolve issues
* Support remote users through remote access tools
דרישות:
Qualifications
* Completed A+ and N+ certification programs.
* Completed one year of a two- or four-year degree program in computer or business systems or have equivalent related experience and proven ability.
* Intermediate to advanced knowledge of Microsoft Office, Windows and general office computer software applications.
* Familiarity with other software used in a law firm environment (e-mail, time entry, document management, etc.)
* Prior experience in a service-oriented business environment.
* Fluency in English and Hebrew is required.
* Demonstrated troubleshooting, organizational and communication skills.
* Demonstrated ability to adapt to new technology and apply to the legal environment.
היקף משרה:
משרה מלאה
קוד משרה:
JB-02370
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין, שוהם
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
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