תיאור תפקיד:
We are seeking an experienced, business-oriented Service Manager to lead and grow our service organization, with full accountability for service quality and business results. Key Responsibilities:
- Full P&L ownership of the service unit.
- Build the service organization and drive continuous improvement.
- Grow business through upselling and contract expansion.
- Manage service contracts, commitments, and risks.
- Lead technical teams and 24/7 service operations.
- Drive operational excellence through KPIs and automation.
- Lead resolution of critical incidents.
- Manage budgets, subcontractors, and suppliers.
- Maintain strong customer and stakeholder relationships.
דרישות:
- Proven experience managing service, maintenance, operations, or technical support organizations.
- Strong business acumen with experience managing budgets, profitability, and service performance.
- Experience leading managers, supervisors, and multidisciplinary service teams.
- Demonstrated ability to improve operational efficiency and implement structured service processes.
- Strong customer-facing skills and experience managing strategic customer relationships.
- Experience managing service contracts, SLAs, KPIs, and operational performance metrics.
- Excellent leadership, communication, and stakeholder management skills.
- Technical background in engineering, telecommunications, IT, systems integration, infrastructure, defense technologies, or related fields - an advantage.
- Results-driven approach with strong analytical and problem-solving capabilities.
- Fluent Hebrew and English.
היקף משרה:
משרה מלאה
קוד משרה:
F0.474
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין, שוהם
שרון - נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
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