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Head of Engineering

Experience in B2C w/ scale of millions of users
Gaming companies  - advantage

• BSC/MSC in a Computer Science / Software Engineering or equivalent program.
• 12+ years of software development including hands-on experience (mobile/fronted/backend/AWS cloud)
• experience in leading an entire B2C product internally developed and maintained (Web or Mobile based product)
• Previous experience as VP R&D of a 20+ sized team.
• Previous experience w/ SaaS, cross platforms architecture and design.
• Leadership qualities, able to inspire and lead teams and individuals.
• Extensive knowledge of e-commerce and online retail.
• Goal oriented, highly motivated, takes full ownership of projects.
• Mover & Shaker, who adapts well to a dynamic and rapidly changing environment.
• Strong organizational and analytical skills, high attention to details.
• A great communicator who can convey messages in written and oral form (in English).
• Ability to partner with cross-functional disciplines and to influence effectively.
• A problem solver – highly inventive thinker that will provide insightful, innovative solutions to any problem.
• A great communicator who can convey messages in written and oral form (in English).
• Experience ai AI-based algorithms is an advantage.

Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB, and Free/Open
--Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage cloud native security.
Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and
leverage our products and services to achieve them.
**Please provide your CV as WORD Document

10+ years of experience in a Customer Success and/or Professional Services leadership role. Sales engineering experience will also be considered
- Experience building and managing Customer Success and or Professional Services teams in a fast-paced, dynamic environment
- Ability to move quickly and iterate
- Technical and SaaS experience and an ability to speak to technical customers in their language
- A strong strategic vision for the customer experience, professional services, and customer support
- The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
- A strong customer advocate with the ability and willingness to engage directly with customers
-  A track record of developing and mentoring great talent, and building and motivating high achieving teams
- Understanding of the balance between internal services, external partners and how to use both effectively to support customers and grow quickly
-  Familiarity with cyber security and application security and cloud operations at scale
- Must have the relevant education in Computer Science or Industrial Engineering / equivalent from leading Universities

As a VP of data engineering, you will lead all aspects of data technology teams in the company.
You will build data pipelines, machine learning platforms, data-driven products, and services. You will be responsible for generating Data as a Service (DaaS) platform for the goal of creating analytic tools to optimize marketing performance company-wide initiatives. You will build services that receive data elements in real-time from all company-wide digital assets, generate insights, and integrate into several platforms for utilizing data-driven content and automated generated content across all marketing campaigns.

You will report to EVP Engineering and CTO, and participate in c-level meetings

MUST-HAVES
Fluent English
Strong engineering background
Proven successful record of leading teams of experienced software engineering, data engineering, data scientists, data product owners, and business analysts, with clear KPIs and results that moved the needle, on large scale, operating in international environments.
R&D Delivery oriented: Algorithms, processes, and specifications
Proven Head of level management experience and skills
Strong communication skills, participate in fact-paced senior management discussions
A Ph.D. or M.Sc. in a quantitative field (e.g., Statistics, Economics, Sciences, Engineering, CS)
Hands-on experience building machine learning models with cloud-based infrastructure or services

ADVANTAGES
Agile certification, such as SAFe or others
Experience working with massive scale infrastructures like Kafka, Cassandra or similar
Previous Hands-on Experience with modern ML frameworks like Caffe, etc
Prior experience in product or engineering positions for a large scale SaaS or PaaS product
Proven experience managing blend of research, and engineering teams
Ability to communicate complex data concepts and products to business minded individuals
PLEASE NOTE, ONLY CV'S IN ENGLISH WILL BE ACCEPTED.

This position is for someone who can come in and lead AppCard’s Ops team. This person will help influence decisions and lead our entire tech stack on a day to day basis, craft AppCard operational procedures, roll-outs, and SLAs.
If it intrigues you to join a fast-paced startup, using cutting edge technology, then AppCard is the place for you!

Responsibilities:
- Build, rollout and maintain AppCard SLA and operational procedures.
- Collaborate and build strong working relations with all parts of the company.
- Manage AppCard Tiered Operations.
- Establish and lead all operational projects related to security, compliance with regulations and introduction of new tools and capabilities to the AppCard platform.
- Lead AppCard Linux / AWS and Operational IT activities.
- Take part in architecting and integrating auto-scale solutions.
- Improve company remote management and auto-deploy processes.

•Proven work experience as a VP of Marketing (or Head/Senior Director in companies over 1000 employees)

•Over 10 years’ experience in marketing roles and 5 years as marketing leader managing a team
•Experience in multi-product, multi-offe
r companies is a big advantage
•Experience in SaaS companies is a big advantage
•Demonstrable experience designing and implementing successful marketing campaigns
•Solid knowledge of SEO, conversion process, web analytics and Google Adwords
•Experience with SFDC and HubSpot are a big advantage
•Strong leadership skills
•Excellent communications skills and fluent in English
•Strong analytical and project management skills
•BSc in Engineering and/or BSc degree in Marketing, Communications or relevant field