דרושים בתחום שירות לקוחות

-FOR AN ONLINE FIRM IN HERZALIYA  

· Guide clients through the website and our services, answer general questions, provide training on how to use the platform and provide assistance with technical difficulties through our Chat channel, emails and phone calls.
· Check financial records or statuses of our clients’ monetary transactions; get special confirmations and approval of documents / missing data information by communicating via ticket system with back office and on clients boarding department.
· Route Clients Inquiries / requests to the relevant department within the company (Sales, marketing, finance etc.)
· KYC Reports: request necessary documents in order to complete verification process.
· Receive process and verify the accuracy of orders from customers utilizing the organization’s CRM system.
· Service existing / potential clients– to be able to understand each client’s potential / interest and to provide full guidance to make sure client’s needs are addressed.
· Accept, document and address client’s complaints as per the Company’s policies & procedures.
· Customer tracking by monitoring reports to follow up on withdrawals, documents, desks webinars etc.

· Fluent in English and Arabic with strong communication skills in both
· Customer orientation and ability to adapt/respond to different types of characters;
· Strong work ethics, self-motivated, energetic with ability to work under pressure and in a fast-paced environment;
· Ability to multi-task, prioritize and manage time effectively;
· Ability to work both as a team, and independently.

* תודעת שירות גבוהה.
* כושר ביטוי מעולה.
* זמינות לעבודה במשמרות.
* אין צורך בניסיון קודם - הכשרה מלאה בעת הכניסה לתפקיד!

המשרה מיועדת לגברים ונשים כאחד.