דרושים במרכז- משרות פנויות במחשוב ורשתות

We are looking for an experienced Network Operations Manager to lead its 24/7 NOC and support team. The manger is expected to apply both managerial and technical skills to deliver an excellent service to customers.

Among other duties, the manager will define goals, metrics, processes to deliver best-in-class services, and work closely with the DevOps and RnD teams.

• Manage and train a team of 8 engineers in a 24/7 Network Operations Center and support
• Design, implement and recommend Network Operations Center (NOC)/Support policy, procedures and processes
• Drive service improvements through continuous process, people and tools development
• Take key role in incident management and retrospectives
• Handle network and customer escalations and drive problem resolution
• Excellent influencing, interpersonal and communications skills (both written and verbal)
• Strong collaboration skills, act as a point of contact for stakeholders, and operational business partners
• Maintain updated documentation and upkeep of knowledge base
• Produce regular reports for tracking network performance, availability and support metrics
• High English proficiency.

At least 3 years in a Technical Support role, and 2 years as a team leader
Experience with WordPress
Knowledge of HTML and CSS
Troubleshooting and technical issue analysis
Experience with web servers and web infrastructure
Knowledge of cloud services and hosting
Familiarity with networking and system
Familiarity with web debug and development tools
A leader, mentor and people manager
A problem solver
Ability to fluently communicate complex technical ideas in English, in writing
Ability to break down and guide through a technical process
Ability to work under pressure
Transparency, accountability and ability to work independently

 Cloud Technical Support Tier 2 
 

Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization
Professional experience in Customer Support – as a support agent, answering customer tickets, chats and emails
Required technical background in: WordPress, HTML and CSS, JavaScript, PHP, and other coding languages
Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development
Knowledge of web applications, web servers and web infrastructure
Experience troubleshooting and technical issue analysis
Knowledge of networking, system, cloud services and hosting, Kubernetes and Virtualization
Professional experience in Customer Support – as a support agent, answering customer tickets, chats and emails

The role includes support, management and maintenance of CRM systems, and telephony, End user support, ongoing maintenance of end stations and company servers, Full-time work on Mondays-Fridays, in the center of Tel Aviv next to the Shalom Train.

Experience in applicative support in multi-user systems - required. Proven experience in supporting and managing IT networks, Proven experience in supporting and managing WINDOWS servers, Experience in managing and operating GSUITE,
The position incorporates remote support beyond working hours (when needed) High level English, required.
Salary is 8K+-, Working days are Monday-Friday.

We are looking for a DevOps engineer

 At least 3 years of Windows and Linux system administration.
 Strong networking foundations: TCP/IP, DNS, Load-balancers, network security.
 Strong system skills - Virtualization, orchestration and Networking.
 Experience with at least one programming language - Bash, JSON, Python, PowerShell, etc.
2+ years of experience focused on site reliability and DevOps Engineering
Vast experience building and scaling large distributed production systems on AWS.
Experience with CI solutions and source control management - TFS, Git and Jenkins." 2+ years of experience with configuration/provisioning tools Chef/Ansible/Terraform - must.
Familiar with open source monitoring tools (Splunk, Prometheus, Grafana).
 Experience with .Net coding environments.
 Scripting languages as PowerShell / Python / Bash / JSON / GO
 Networking, firewall management and application security knowledge.

The candidate shall report directly to the country manager IT and be responsible for ensuring the proper functioning of information applications system, to support users of the various departments in the use of the applications and troubleshooting. Organize also the relationship between local users and IT support Group addressing the issues properly and managing resolutions.
Responsibilities
• Assist users in resolving anomalies • Support users in the use of the SAP ERP Applications
• Support users during projects and new releases of systems
• Ensure the proper functioning of the applications
• Ensure locally the running of the IT procedures in alignment with central IT Service Management

Required skills and knowledge
• Good experience in managing and supporting the Master Data SAP MDM, SAP Modules SD, MM, WM
• Good experience in interfacing SAP with Third Part systems for Distribution purpose
• Knowledge Planning SAP modules APO
• Knowledge Administration/co/Control modules FI, CO
• Knowledge general process and integration modules of SAP
• General Knowledge of technical architectures
• Experience of problem solving
• Knowledge of Commercial, Supply Chain and Finance business process – an advantage