דרושים במרכז- משרות פנויות במחשוב ורשתות

Established Jerusalem IT company with a focus on SME and SMB customers is searching for an experienced field engineer to join our dynamic team. Candidate will join a team providing on-site diagnostics, support and consulting to our customers and will be working tightly with our NOC/remote support team to handle larger projects and support incidents.

Requirements:

3-5 years experience in IT
Experience specifically with networking is required (VLANs, NATing, routes, VPN, wifi deployment etc)
End user familiarity with Windows Server 2012/2016/2019
Windows 7/8/10
Ability to support end users with standard office software and hardware
Experience with office365
Experience with desktop/laptop hardware diagnostics
Experience with server hardware is a plus
Work primarily at client locations
Valid Drivers License
Strong Diagnostic Skills
Service Oriented Approach
General interest in technology, home automation, access control, cybersecurity
Fluent English and Hebrew
University Degree - advantage

Jerusalem IT company seeks a remote support/helpdesk technician to work from their office in Talpiyot.

Requirements
• Native level Hebrew and English
• At least 3 yrs experience with remote support or helpdesk work
• Experience with support of internet lines (dsl/fiber/4G)
• Experience with support for Windows machines, MS Office and standard Windows tools
• Experience with support of Android and iOS based smartphones
• Experience with routers, switches and wireless APs
• Experience with basic management of domain users, security groups and permissions
• Willingness to learn and general technological aptitude and curiosity
• Any Microsoft or Cisco training programs, exams and certificates are an advantage
Full time position on site.

Full-time position, Bet Shemesh area

Responsibilities
● Understand, define, build and manage software and features unique to our industry
● Manage the Portal’s Feature, enhancement and bug backlog
● PRD management
● Manage standup meetings
● Work closely with software engineers to ensure that the best infrastructure and front end design is used and implemented
● Present concepts and ideas to management and internal users
● Train sales and operations personnel

Your Experience & Skills
● You have at least 3 years of experience as a product manager with a proven track record of successful product releases
● You love building great apps, and you have a keen eye for details, UX, and design.
● You excel at communication such that you are great at explaining product decisions, and can motivate, lead, and champion a product without “formal” authority.
● Analytical and comfortable with providing qualitative and quantitative rationale for product decisions.
● A/B tests are your thing, and you have experience with creating frameworks for and implementing analytics,user interviews, surveys, and usability tests.
● Quick learner and flexible collaborator.
● Previous experience leading data intensive SaaS products that integrate with user-side legacy systems – an advantage
● Entrepreneurial experience – an advantage
● Hands-on programming experience is a huge plus!
Native Level English

Requirements:
Network experience, (SonicWall, unifi routers. Managed switches.) Wi-Fi controllers
Windows server experience.
Basic Virtualization experience.
Experience with RMM a plus.
Self motivated proactive thinker.
Work from home
Remote position for a US company
Some Israeli/ some US hours

We are looking for a Support Shift Manager (Ramat-Gan)

2 years minimum of experience in support shift/team management - Must
3 years minimum of experience as T2/T3 support agent in a software company - Must
3 years minimum of experience using customer support platforms and systems (ticketing, chat, voice, social) - Must
Experience with support workforce management tools
Familiarity with WordPress and other CMS platforms
Familiarity with HTML, CSS, JavaScript, PHP and other languages
Knowledge of web development tools and web applications
Effective oral and written communication skills in English