דרושים בתחום תמיכה טכנית

Monitor and respond quickly and effectively to requests received through the IT helpdesk system.
Monitor Service Desk software for tickets assigned to the queue and process first-in first-out based on priority. Handling phone call’s and priorities them according the workload.
Administration and internal support of PC’s, printers, servers and related equipment.
End user support, license tracking and performing PC maintenance, upgrades and configurations.
Follow up with employees, provide feedback and provide problem resolution.
Assist with on boarding of new users.
Install, test and configure new workstations, peripheral equipment and software.
Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory.
Perform timely workstation hardware and software upgrades as required.