דרושים בתחום תמיכה טכנית

Xioma Automotive is a software provider that delivers state of the art business solutions to the automotive retail market.
The Xioma Automotive solution provides automotive dealerships and importers with functionality that is fully integrated with SAP Business One’s processes.
We are currently looking for a Partners success associate

The ideal candidate

will possess both a business and technical background, that will enable them to engage with partners and end customer stakeholders as well as easily interact with the internal product and development teams.
These in order to communicate the required information both to partners and customers.

Requirements
· 1-2 years of experiences in implementing information system
· Proven experience in writing user/administration guides and training end users
· Proven experience in setting up system from scratch according to customer specification
· Good understanding of business processes and decomposing them to system processes
· Experience in processes definitions for internal/external customers
· Experiences in ERP/CRM system- advantage
· Highly motivated and self-learner
· Fluent English
· Very good F2F communication skills

iMDsoft, a global leader in clinical information systems, is looking for a Customer Support Specialist who is customer focused and technically skilled.

Key Responsibilities
· Provide rapid response and resolution to complex customer incidents
· Reproduce and provide substantive updates to customers regarding reported issues/defects
· Contribute to the support knowledgebase
· Demonstrate initiative, agility and follow through on areas of responsibility

Requirements
· 2+ years of experience in software technical support or a similar position
· Problem solving abilities - thinks outside the box with a ‘can do’ attitude
· Proven ability to troubleshoot system and applications flows and provide solutions
· High level of written and verbal communication skills in English
· Excellent communication and interpersonal skills
· Knowledge of support processes and procedures
·

Advantage:
· German or French speaking – strong advantage
· Experience of healthcare IT
· Experience with Microsoft technology (WIN Server 2008/2012, WMI, Power Shell, Registry, Active Directory, Domain Controller, DNS)
· Knowledge of SQL Server 2012 and above (installation, configuration, backup and restore, SQL scripting).
· Experience with virtualization technologies (both System and Application solutions)
· Experience with WinOS
· Experience with SQL and an understanding of relational database systems
· Experience with CRM tools (MS Dynamics, Salesforce, Jira, etc.)


Location: Tel-Aviv (Kiryat Atidim)