דרושים בתחום Back Office

We are looking for a candidate to take responsibility for a "know your customer" and "anti-money laundering team". Responsible for new clients accounts' verification, performing due diligence and overseeing the identification of high risk applicants, aiming to deliver a more individual, personalised service, improving customer experience and satisfying customer needs as well as ensuring that all applications are risk free and compliant to regulation.

 Some of the duties will include:
* Management of 10+ agents working local and remotely. Performing one to one appraisals and continuous performance follow up.
* Lead the KYC team ensuring all SLA requirements are met as well as coaching, training and developing their skills.
* Assist in regular updating of the policies, rules and operation guidelines and manuals.
* Promoting culture of compliance within the organisation
* Report promptly to stakeholders for any irregularity and assist collecting data and preparing reports
* Define and develop opportunities to improve processes, procedures and a better service proposition to internal and external customer
* Support Back Office by checking and authorizing different kinds of transactions including but not limited to account opening, customer and account documentation maintenance and payment transactions.

* Ability to analyse data/compliance processes/compliance practices, draw conclusions and make recommendations
* At least 3 years experience in KYC collection and AML general policies
* Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges
* Good communication, interpersonal skills, and problem solving skills
* Good team player, positive attitude, and willing to work under high pressure and tight timeline
* Proficient in PC applications including MS Word, Excel, PowerPoint, Zendesk (an advantage)
* Good command of both spoken and written English and Hebrew

An online trading company located in Tel-Aviv is looking for a Compliance Agent, fluent in French, English high level
The position includes guiding and supporting online users through the compliance process.

· French – Mother tongue level
· English – High level
· Customer support experience with a FOREX or online gaming firm – Advantage
· Knowledgeable and familiar with basic internet environments, as well as Microsoft Office applications (Word & Excel)
· Excellent communication skills