דרושים בתחום Back Office

A successful global company based in Herzelia Pituach is hiring for a back office representative in Japanese.
The job enrolls customer service tasks, contacting clients via emails, phone and chat. making sure the customers are satisfied, translation tasks from Japanese to English and vice versa, satisfcation surveys and more.

Fluency in Japanese - must
Availability for a full time job in Herzelia
High Motivation
Interpersonal skills

We are hiring a Customer Support Representative to manage customer queries and complaints and a liaison between support agents and engineering team. You will also be asked to process orders, help troubleshoot, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with mobile applications as well as deep dive investigation for product related issues.
Customer Service Representative Responsibilities:
Managing large amounts of incoming calls
Providing accurate, valid and complete information by using the right methods/tools
Taking the extra mile to engage customers
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (Phone, Emails, Chat).
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Perform a deep dive analysis of customer-specific product related issues and share results with the engineering team.

- Ability to work in Evening Shifts: Sunday to Thursday 4pm-12am
- Native English
- Ability to stay calm when customers are stressed or upset
- Proven customer support experience or experience as a client service representative: An Advantage
- Experience with software troubleshooting methods and tools
- Strong phone contact handling skills and active listening
- Knowledge of SQL queries and Excel in a high level- An advantage
- Familiarity with CRM/Ticket management systems and practices: An Advantage
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

Our well established company which contains international sales centers is seeking for Customer Support and Compliance to
lead and supervise a team of customer service assistants and compliance agents. We’re looking for experienced multitasking
candidates with excellent communication skills and managing experience.
Full time position in Ramat Gan

Fluent English – A must
At least a year of experience in a similar position - A must
Problem solving skills
Able to work individually but also as a part of a team
Knowledge and work with Excel - A must
Experience with BI tool - An advantage