דרושים בתחום Back Office

iMDsoft, a leading global provider of cutting-edge clinical information systems for the entire range of clinical environments, is looking for a Support Operations Administrator to join our Customer Support department in the Tel Aviv offices. Our mission is to help clinicians all around the world to save lives… and we invite you to join us and be a part of this exciting journey!

We are looking for a talented, independent and motivated Operations Administrator, a vital role for the smooth running of the department, to support the day-to-day operation of the Customer Support department.

Key responsibilities include:
· Answering customers calls and responding to customer’s requests and inquiries
· Contact customers for follow up and to ensure service requirements are met
· Create, updater and monitor Support Cases in the CRM system
· Provide Customers credentials to the Support Web Portal
· Produce reports from the CRM system
· Maintaining the department’s files and documents
· Drafting and mailing customer correspondence and newsletters
· Providing administrative support to management and Support staff

Requirements:
· 2+ years of experience as an Administrator or in a similar position
· Ability to learn and utilize internal systems
· Excellent communication skills
· English - Excellent level, both written and verbal
· Proficiency in Microsoft Office suite
· Strong organizational and administrative skills
· Detail-oriented and ability to multitask
· Advantage: Additional language (German or French)


Company Location: Tel Aviv (Kiryat Atidim)