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The Enterprise Success Manager will be a part of sales team for Key Accounts satisfaction.
Providing the best possible service to our customers.
Proactively own and manage a portfolio of Enterprise/Midsize level accounts and become their trusted adviser and influence
Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
Be an expert on Company's platform, with a deep understanding of our capabilities and value
Consult with customers on their internal processes and challenge leaders to drive change across their organization
Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Company's
Develop an account strategy for each Enterprise customer to hit retention and up-sell targets
Partner with others at Company's to ensure successful account management and surface customer inputs back

3+ years of B2B SaaS customer success, account management or consulting experience working with large,
enterprise-level accounts (50K-150K ACV)
Native English speaker or English mother tongue – must
Prior experience in Strategy consulting - benefit
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
BA or BS degree