דרושים בתחום מנהל שירות / תמיכה

In this position, the Technical Support Manager is responsible for managing a
team of Service and Support Specialists, who deal with customer's technical
aspects, and provide first class service and post-sale support to VoieceSpin’s
providers and customers.
Responsible for the Technical partner's and team's training technical
knowledge.

Technical management experience in integrated systems support - Advantage
Some technical knowledge in Linux OS, and networking infrastructure like fire
walls and routers- Advantage
Proven experience in Service Center Management preferably in the field of VoIP
products.
Proven experience in managing service centres B2B.
English and Russian is an advantage - ability to communicate in written and
oral level with international costumers.

We are looking for a hands-on Client Integrations Manager to support our clients with technical onboarding/integration as well as continuous technical support. This candidate will be building a team to provide global integrations support for our clients.

Must have:

3+ years’ experience in integration support.
Experience with support tools and ability to build a support process.
Hands on Experience with Networking, IT, Firewalls, IIS, API integrations and Postman.
Experience and ability to work with clients overseas.
Strong technical troubleshooting skills and problem solving.
Experience in Databases & SQL queries.
Experience in reading log files.
Excellent written, verbal and presentation skills in English.
Ability to travel up to 25% of the time.
Full time position with majority Israeli hours and some evenings required.

Advantages:

NServiceBus.
Docker.
Management experience.

Location: Jerusalem

A successful Semiconductor Hi-tech company is looking for an experienced Support & Applications Manager, to managie the global Support & Applications team, developing the global technical service functions, activities and processes while ensuring customer satisfaction and outstanding world-class services and support.

Primary Duties and Responsibilities
Managing and developing the global technical service functions, activities and processes
Providing world-class services and ensuring customer satisfaction
Managing daily activities of Support & Applications engineers in Israel
Overseeing activities of Support & Applications engineers worldwide
Establishing support strategies and practices (policies & procedures)
Definition and field assimilation of customer support CRM system
Act as single point of contact for customer support escalations, ensuring a high level of responsiveness
Responsible for the professional development of the support & application team

B.Sc. in electrical engineering or mechanical engineering (MBA– an advantage)
Proven experience of minimum 5 years, managing customer support services or engineering teams.
Personal skills - work well under pressure, professional demeanor, strong communication,
interpersonal and cross functional team skills, strong critical thinking and analytical skills
Fluent in English, both writing and speaking
Experience in motion control and mechatronics systems – an advantage