דרושים בתחום מנהל שירות / תמיכה

Edgify is looking for a techsavy Customer success engineer
 to join our sales and customer success team in escorting our clients through their entire customer journey, from initial conversation to full deployment! You will serve as the primary technical point of contact .
What you’ll do?
technical assistance which includes sessions with customers : installations, tech evaluations as well as resolving complex technical issues.
Pre-sale tech support: Train, empower and support the sales team with product knowledge and technical Q&A.
Take on a pro-active role in potential client evaluation.
Work directly with key technical stakeholders in regards to initial integration and rollout plans.
Inside Edgify: Deliver client insights and request client needs from all internal teams
Manage the solution demo system
Develop miscellaneous coding projects that support demos, proof of concepts, integrations and tech support as needed.

Minimum 2 -4 years of full-time work experience at tech companies or a tech startup as a sales engineer\Customer success\Pre-Post sales
Bachelor's degree in Computer Science or Engineering or equivalent
Intermediate-level knowledge of a broad range of technologies such as: Docker environment, Understanding client server architecture, Network infrastructures 
Excellent verbal and written communication skills in English
Hands-on experience with troubleshooting and problem solving
Ability to travel 30% of the time (Covid permitting)
Must be pragmatic, realistic, and build strong, respectful relationships across levels of seniority
Comfortable working day-to-day with cloud-based workflow tools such as Monday, Google Apps, and Slack
You're well organized, good at prioritizing and juggling multiple work streams.
You are comfortable with working through problems of a fast-growing company.

Skills - Nice to have

experience in customer success or customer-facing roles, for a technical product or services company.
Experience in working with machine learning based products
Familiarity with the Retail industry and its ecosystem
Knowledge of open source, cloud, and containers.