דרושים בתחום ניהול- תפעול, לוגיסטיקה ומחסנאות

Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB, and Free/Open
--Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage cloud native security.
Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and
leverage our products and services to achieve them.
**Please provide your CV as WORD Document

10+ years of experience in a Customer Success and/or Professional Services leadership role. Sales engineering experience will also be considered
- Experience building and managing Customer Success and or Professional Services teams in a fast-paced, dynamic environment
- Ability to move quickly and iterate
- Technical and SaaS experience and an ability to speak to technical customers in their language
- A strong strategic vision for the customer experience, professional services, and customer support
- The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
- A strong customer advocate with the ability and willingness to engage directly with customers
-  A track record of developing and mentoring great talent, and building and motivating high achieving teams
- Understanding of the balance between internal services, external partners and how to use both effectively to support customers and grow quickly
-  Familiarity with cyber security and application security and cloud operations at scale
- Must have the relevant education in Computer Science or Industrial Engineering / equivalent from leading Universities

This position is for someone who can come in and lead AppCard’s Ops team. This person will help influence decisions and lead our entire tech stack on a day to day basis, craft AppCard operational procedures, roll-outs, and SLAs.
If it intrigues you to join a fast-paced startup, using cutting edge technology, then AppCard is the place for you!

Responsibilities:
- Build, rollout and maintain AppCard SLA and operational procedures.
- Collaborate and build strong working relations with all parts of the company.
- Manage AppCard Tiered Operations.
- Establish and lead all operational projects related to security, compliance with regulations and introduction of new tools and capabilities to the AppCard platform.
- Lead AppCard Linux / AWS and Operational IT activities.
- Take part in architecting and integrating auto-scale solutions.
- Improve company remote management and auto-deploy processes.