דרושים בתחום סיסטם unix / linux / windows

BMC is looking for a technical support analyst who is customer focused and technically skilled.
The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope.
This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues.

Primary Responsibilities:

• Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.
• Recreate and simulate customer scenarios.
• Manage product problems through support analysis sessions.
• Work directly with R&D to resolve complex support problems
• Provide Introductory Training to customers when upon call.
• Review and approve cases according to the escalation procedure.
• Prepare for and supports new products within the technical area.
• Include product documentation review and revisions.
• Work on customer support related projects as assigned.
• Test resolutions provided by development and package for release to customers.

Qualifications:

• Experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
• Experience in debugging with software development tools.
• Applications administration and troubleshooting.
• Must be a highly motivated, independent and flexible person with the strong team directed abilities and a collaborative Whatever it takes attitude.
• Ability to duplicate a customer's specific software error to define the cause.
• Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.

לחברת בריאות עולמית דרוש\ה IT Support and System Administration

Ericom is looking for a DevOps person that will join our energetic R&D team to take the existing product (Secure Browsing) to the next level and to be delivered as SaaS in the cloud
The role aims to provide all aspects of building and operating a SaaS operation including building deployment & monitoring tools, deal with mission-critical errors and establish a full CI/CD process.

Responsibilities:
*Automate and document deployment tools.
*Utilize diverse range of monitoring tools, to monitor Shield.
*Diagnose complex service issues across a range of technologies and platform.
*Lead the optimization process of the product in all levels, from Linux OS, Networks and ending with Docker.
*Provide 3rd level support for Complex Deployments.
*Be part of the effort to establish new cloud products (from all aspects: CI, Automation and deploy processes).

Manages Customer Support cases and activities
·Troubleshoots and analyzes network-related performance issues
·Provides feedback to improve existing architecture to deliver a scalable, highly reliable network
·Provide work-around for network issues
·Helps develop and implement ongoing process and procedures
·Stays current with latest trends in technology and the management and integration of those technologies
דרישות התפקיד

·Bachelor’s Degree in a relevant Technical field or combination of experience and industry certifications required.
·3-5+ years of experience as Network Support Engineer
·Strong IP Networking experience, WAN experience preferred
·Strong understanding/experience with both Cisco and Juniper networking technology
·Strong documentation experience to create Standard Operating Procedures along with other needed documents
·Experience working within an Enterprise-level environment
·Familiarity with various forms of site to site connectivity (point to point, VPN, MPLS, etc.)
·At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch