דרושים בתחום ראש צוות

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.

• A minimum of 2 years’ proven experience in a customer service management position or similar role
• Experience in the Online Casino Industry- A must
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Experienced with process and best practices development
• Experienced with support tools implementation
• Experienced with building offshore teams and 24/7 support operations
• Proved record of exceeding targets
• High level of English